**They had us write fake reviews to combat how poorly the company was looking on here. We wanted to keep our jobs so a lot of us did.** They don't tell you hours are 8:00 to 5:30 when you start, thinking it's a normal 9-5. They also let you leave half an hour early if you've hit 2 straight hours of call time. Otherwise, there's very little incentive to do anything else in terms of prospecting. It's a call centre (only care about minutes) but they still make you wear a shirt and dress pants or a dress. No other ambition or initiative is recognized unless you're bringing revenue through the door. It's a highly competitive industry so your normal revenue is like $20-100 per deal and they expect you to hit $85,000 before they give you a raise. Pay is at the bottom of the market for the industry, and every other FX company typically pays $10-15,000 more with better brand recognition and a larger customer base, so sales are easier.
The people in the office are nice, and I actually got along well with most of them but everyone mostly has this malaise because everyone knows the office is going nowhere. More tracking, more metrics, more pressure from management because there's more pressure on them. I'll give it to some managers who aren't snapping on the team daily because of how much pressure they're under. But really, nothing works because they shouldn't have entered the North American market. And when the office inevitably underperforms, the targets are even higher the next quarter.
Head office continually makes promises of great revenue, amazing opportunities, promotions, and expansion into new territories but really the office sees one to two promotions per year and they're so insignificant that the person ends up quitting anyway almost immediately afterward.
There is nothing bad to say about most of the people in the office. You'll probably make a decent friend or two, but if you're looking for career growth, a normal 9-5, opportunity, money, or even anything other than smile and dial this is the wrong company to join. They'll probably have some response about how successful their BD's have been historically but those are in massive markets like Paris and London. North America has literally zero opportunity, and any opportunity that does arise is usually given to a top performer from Germany, the Netherlands, or some other European office to appease them. North America is the armpit of this company and has never been a priority.
