Horrible company culture, disrespectful and rude employees. - NOC Technician F12.net Employee Review

1.0
Jan 17, 2014
Recommend
CEO approval
Business Outlook

Pros

While there are some truly excellent people working at F12, and they are using some of the best technology available for their support, I find it difficult to list anything in the PROS section.

Cons

My experience at this company was hands down the worst employment experience I've had in my life. As an older employee I was under constant ridicule regarding my age and experience. This was done in full view of upper management, none of whom made the slightest effort to curb this behavior. No doubt I will be written off as a vitriolic former employee; but be warned - this company only cares about the number of tickets you close on a daily basis. This is much more important to them than if you've actually fixed the clients problems. Artificially inflating their ticket closure rate is not fair to their customers.

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F12.net Response
8y
I'm shocked to read about your experience. We do have a somewhat young culture, but certainly don't wish to alienate experienced employees. I'm sorry your time at F12 was so challenging. No one should feel disrespected, and we clearly failed to make you feel that we had your back.

Explore other reviews about F12.net

4.0
Sep 2, 2025
Recommend
CEO approval
Business Outlook

Pros

There are many teams at F12 across departments and regions. Many tend to operate a bit differently. I can only speak from my experience in the BC branch: - If you put in the work you will be recongized - The more you are willing to learn, the more you will - Room for career growth - If you treat your colleagues with respect and do your share on your team, it will likely be reciprocated to you. - F12 had changed its team structure heavily in the past year. For the most part they are in a much better state and organized.

Cons

- Taking on more work does not necessarily mean you will be rewarded in some aspects. i.e the more you take on the more you will be given. - As is most MSPs, the work will be fast paced and there will be heavy work loads. This doesn't mean there won't be low seasons. But there is always something to do (you can consider this a pro if you are hungry for experience) - Before leaving, I have seen a shift of F12 hiring more off shore workers. In my personal experience you tend to get what you pay for with cheaper labour. This could change for better or for worse in the future, it is a hard to tell at this time.

3.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Opportunity to collaborate with diverse and talented people High-pressure environment helps build resilience and adaptability Exposure to a wide range of clients and valuable learning experiences

Cons

No salary raise and compensation is far below the workload and expectations Leadership lacks transparency and clear communication Heavy workload and long hours with little recognition or reward Employee well-being often takes a backseat to profit goals Management focuses more on output than people High-pressure environment can easily lead to burnout

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