My experience at this company was hands down the worst employment experience I've had in my life. As an older employee I was under constant ridicule regarding my age and experience. This was done in full view of upper management, none of whom made the slightest effort to curb this behavior. No doubt I will be written off as a vitriolic former employee; but be warned - this company only cares about the number of tickets you close on a daily basis. This is much more important to them than if you've actually fixed the clients problems. Artificially inflating their ticket closure rate is not fair to their customers.