Great perks and exciting projects, but culture depends too much on who you report to - Director, IT Genesys Employee Review

3.0
Aug 31, 2025
Recommend
CEO approval
Business Outlook

Pros

• Strong salary and benefits package • Extra time off perks like Friday afternoons in August • Opportunities to work on big, meaningful projects (AI, global transformation, etc.) • Many talented and supportive colleagues who want to do great work

Cons

• Role clarity and recognition don’t always match the level of contribution • Career development and growth paths are unclear • My experience was impacted by being moved under a manager with a very old-school “command and control” style, with little focus on employee experience or true leadership. • While not true for every team, the fact that this management style was allowed to continue by senior leadership raises questions about the overall culture.

Explore other reviews about Genesys

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

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