Avoid at all costs - Customer Service Representative Gexel Employee Review

1.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home position Didn't have to leave my house Didn't have to drive to work

Cons

Horrible policies with customers Horrible policies with employees Forced overtime Pretended to care about mental health

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Gexel Response
1mo
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We aim to maintain fair policies, a supportive work environment, and a training process that prepares employees for success. While we recognize that not every experience will be the same, we take concerns like yours seriously and use them to evaluate where improvements may be needed. Our onboarding and training programs are designed to support new team members, though we understand that the transition into the role can be challenging for some. We also strive to balance operational demands with employee well-being, and we continue to review our practices to ensure they align with that goal. If you wish to make any other contribution to our improvement as an organization, I refer you to our Human Resources Department to share your recommendations, rh_hr@gexel.com. We appreciate you taking the time to provide your perspective and wish you the best in your future endeavors.

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4.0
Jul 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Really sorry i left this great company. I think you will find that you will be rewarded with wonderful benefits. Salary, worklife balance

Cons

Fits into your schedule while you are studying. Access to studio space, nearly whenever you wanted. Actuall none

3.0
Mar 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Goods teammates Flexible hours Enough work if you like overtime

Cons

No real improvement Bad supervise Salary small

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Gexel Response
4y
Hello, We are glad that you loved the team spirit and sorry to read that you didn't have a good experience regarding management. As we said at the first day, our HR department is here to hear you and help you at anytime. We want to improve ourself so don't hesitate to send us some details at RH_HR@gexel.com to review this experience with us.
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