Pros
The pay and bonus are good
Cons
I worked at GroupSource and had a deeply frustrating experience due to poor management and lack of fairness in the workplace. I was consistently present in the office, supporting users hands-on, while a colleague, (A WHITE DUDE) who was rarely in office and frequently worked from home, was never held to the same standards. Despite this, I was questioned about metrics like ticket numbers, with no regard for the in-person support I was providing daily. When I brought up these concerns to my manager, they were dismissed without real consideration. I often felt unsupported, when I encountered challenges or needed guidance, I was left to figure things out on my own. Ultimately, I was let go after 9 months, with vague feedback that I "wasn't good enough," and I was replaced immediately(BY A WHITE MALE). The experience left me disillusioned, as it felt more like a decision based on favoritism and optics than performance or potential.