Seasonal Work + Tax Perks = Win-Win - Customer Service Representative H&R Block Employee Review

4.0
Sep 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive team environment Seasonal work is flexible and great for extra income Discount on tax preparation services Opportunity to return each season Chance to learn and build customer service skills

Cons

Work is seasonal (not year-round) Busy during peak tax season (can be stressful at times) Limited advancement opportunities for seasonal staff

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H&R Block Response
8mo
Thank you for the review. It’s great to hear you’ve had a positive seasonal experience with H&R Block. We're happy you found the flexibility, team support, and tax perks valuable. We appreciate your feedback on advancement opportunities and seasonal stress.

Explore other reviews about H&R Block

5.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work during tax season

Cons

Not available year round for most employees

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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