Horrible management - Customer Service Representative IKEA Employee Review

3.0
Jul 19, 2024
Recommend
CEO approval
Business Outlook

Pros

•Gained valuable experiences and opportunities. •Enjoyed working with colleagues and serving customers. •Aligned with IKEA’s core values like togetherness and leading by example.

Cons

• Recent management decisions have significantly worsened the work environment. • New management has been unaccommodating and dismissive. • Disrespect for Sikhism, requiring proof of religious beliefs, has been deeply offensive. • Perceived racism and cultural insensitivity, particularly from white management. • Management often targets and writes up employees who speak up. • Core values like togetherness and leading by example seem neglected. • Job satisfaction has severely declined due to these negative changes. • Many employees had to quit, leading to unemployment and depression due to a toxic environment. • Previous manager had to step down due to struggles with new management. • Managers were pressured by higher-ups to manipulate personal development performance reviews, undermining genuine feedback and growth.

Explore other reviews about IKEA

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

• Structured, delivery focused work • Data driven decision making • Independent ownership • Impact on team efficiency & customer xp

Cons

• Balancing customer facing expectations with project deadlines • Scope creep with cross team processes and reporting • Managers often leaned on me for more than my formal responsibilities, which led to overextension

4.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a very empathetic and flexible manager. Although I do meet the requirement to be in office three days a week many others do not and don’t seem to suffer for it. My work can be challenging at times, but due to the slow pace of most things here I rarely feel overwhelmed.

Cons

This is, without equivocation, the most sclerotic organization I have ever been a part of. The management structure and reporting lines are inscrutable and even after 3 years I barely understand how my team fits into the larger picture. My job is a data role, and although getting access to data has improved somewhat, it is still one of my biggest blockers.

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