Unfair - Inbound Loyalty Representative Nordia Employee Review

There are call centers in the Philippines and Morocco and they are not monitored on quality as much as in Canada. It's all about stats so agents need to resort to hanging up on customers just so they don't take a cancellation which goes against you. However its the loyalty dept so any customer calling to cancel gets transferred to you and because of the economy people are calling to downgrade their services to save money which isn't the agents fault yet it still goes against their stats. There is no job security! Beware of stress!