Decent pay overshadowed by negative cultural shift - Shoe Shiner Nordstrom Employee Review

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

Explore other reviews about Nordstrom

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team, great management, brilliant engineers

Cons

Not enough salary for the time given

4.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Company is well respected. Customer interaction is rewarding. Great benefits - health, dental, vision, pet insurance, matched 401k

Cons

Return policy is too relaxed. Many customers take advantage of this. Not only does it affect our commission but we are required to handle all returns. Even customers wish our store had a return hub so that sales people can actually help buying customers.

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