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OSL Retail Services

Engaged Employer

Worst place to work in wireless industry. - Wireless Store Manager OSL Retail Services Employee Review

1.0
Mar 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Employee discount is good, you receive 50% off on your plan.

Cons

Growth: They all say company is growing, but as a manager you are stuck at same position for years, also you have to be a favourite of your District manager if you want see growth. Bonus: Store making 200 sales per quarter or 600 sales per quarter gets the same bonus. And even you are at 89% to budget but highest sales producing store in the district, you still don't get the bonus. Commission: They say uncapped comission, but even you make 100 sales you make an average of $700 commission. Worst commission structure in the industry. Truth about the company: Mainly, in this pandemic of coronavirus, you are forced to work and can't even wear mask. And if you are not doing that you have to take your own vacation to get isolation of 14 days. No support for their employees. All head office managers and District manager who stay at home safe with their family making worst decisions for their own employees who work on the floor everyday during this coronavirus pandemic. Where other wireless companies are giving paid leave for all the employees, who also have great pay structures and commission structures. This pandemic opened my eyes, that this company is the worst place to work as they only care about their business. Don't be fooled by looking at their website as it shows they are peoples company. Reality is totally opposite. Find out yourself by going to any walmart and talk to any employee, they are all frustrated as they don't get any help from OSL and forced to work during this pandemic.

Explore other reviews about OSL Retail Services

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You can run your business how you want. Uncapped commission/bonus earnings. Those who work hard will be taken care of.

Cons

You will put in the hours but keep the vision of success and it pays off tremendously.

avatar
OSL Retail Services Response
5d
Thank you for your thoughtful review! We're thrilled to hear that you appreciate the autonomy and rewards for hard work. Your insights about the hours and the vision for success resonate deeply with our mission. We’re excited to continue supporting your journey!
3.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy job application, in an world where "no answer" job listings and automated ATS rejections are an all-time high Commission that allows you to earn an extra $400-800 for top-performing Mobile Experts. Check out as many cables, cases, and chargers, they add up! Isn't really physically demanding for a $14-15 dollar job. 50% discount on AT&T, Verizon, and a lifetime 20% discount on T-Mobile with Experience More/Beyond plans.

Cons

Very luck-based. This job is more luck-based than skill based. Therefore, it easily ends up to where most locations that have the best sales are ones that have the highest demand for phones. In my district, one location barely gets any sales because of nobody wanting to work there and lack of demand. Customers will get denied very frequently, especially with the "Call Wireless Order Support" denial which is on the carrier's end, and the red "Sorry..." denial, the latter where Walmart declines it for potential "fraud" and the T-Mobile denial stating "customer not approved for carrier installment plan". District Managers encourage Mobile Experts to lie about the first bill to flip prepaid to postpaid. I strongly recommend T-Mobile as it doesn't have the activation fee for Android phones. Verizon also has the highest price which makes them not recommended for lower-end Android phones but better for iPhones, considering it'd always be more expensive to go with Straight Talk upfront than postpaid.

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OSL Retail Services Response
1mo
Thank you for taking the time to share your insights. We appreciate your feedback on both the pros and cons and your perspective is valuable in helping us improve the experience for our team and customers alike. Wishing you all the best, thank you again.
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