You better have your therapist on speed dial - Category Manager Pet Circle Employee Review

1.0
Aug 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Petcircle.com.au is a good product and concept. Employee discount is generous

Cons

I have never experienced a toxic workplace as bad as Pet Circle. Everyone is over worked, underpaid, and exhausted from the constant “restructuring”. You may be able to form close relationships with your coworkers but Pet Circle loves to routinely clean house and start fresh when people begin to question the lack of leadership and management from the upper levels. During my time at Pet Circle I was constantly working under the stress of consistently changing direct managers and unattainable goals. Everyone is doing the job of multiple people and when the exec make the call to make already spread thin teams smaller using sham redundancies there is no support/compensation. The best they will do is bring in employees from other departments as “secondments” to work the now empty roles (even if those employees have no experience or interest in the business area/role). Upper level managers refuse to take accountability for their business decisions and instead throw lower employees under the bus. It’s even better that these people are the only ones taking salary increases each year and receiving bonuses. Salary review at PC is non existent and they do not offer bonuses so don’t expect anymore than the amount you sign on your contract. Especially if you are a woman, push hard on that sign on number. The gender pay gap is alive and well at Pet Circle. The worst part is the promises of “it’s going to get better” that you will hear year after year. Just when you are finally gaining up your confidence to leave they will love bomb you until you stay. It truly is like an abusive relationship being a part of this organisation.

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Pet Circle Response
2y
Thanks for taking the time to share your candid feedback. We are disappointed to hear that you didn’t enjoy your time with us. As a growing scale up, we have experienced high change as we respond to increased demand for our products and services in the market, meaning our teams are growing and diversifying. We've been taking the time to look into the feedback you have shared and how we can improve these aspects of the experience at Pet Circle. We did want to share our feedback on the gender pay disparity that you referenced. It cannot be validated by our own internal audit processes which involves a robust annual gender pay disparity review to ensure pay equity. I’m happy for you to drop me a message directly to raise any specific concerns on this as it's an incredibly important topic. We wish you all the best with your new role and please do reach out if you would like to chat further.

Explore other reviews about Pet Circle

4.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good discounts for pets if you have any

Cons

Little progression within the company

5.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Good perks with nice facilities and approachable Supervisors and Managers

Cons

A bit dirty but understand it is a warehouse. Extremely busy at times and then very quiet not steady workflow

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