A mixed bag - IT Support Sprung Studios Employee Review

- Though there isn't crunch time for the most part, at times it feels as if the team members are pressured into completing tasks within a certain time frame. Some producers are very good at getting the team involved in the process to make sure the scope fits the timeline, while it doesn't seem like the case for all of them. - For the IT department, it desperately needs to be expanded. The department consists of 1 IT Support/Administrator based in Vancouver and Brighton office each. They are expected to research, discuss, and develop implementations for the whole organization in addition to providing end-user support, project setups, in-office improvement, as well as providing technical support for any events. There would at least need to be an IT head/director plus another IT Support at the Vancouver office, in order to properly support the population as well as implementing processes and changes. - As touched on briefly from the previous point, there isn't a head/ director or even a senior in the IT team, which leads to the problem of no technical supervisor being present. It is difficult to get different perspective on technical problems, as well as trying to improve the way you work. - There isn't much documentation to learn from, not to mention how things are configured. During my onboarding, it was very difficult to get settled in work-wise, because I had to figure out on the fly how the system was set up. This point has been improved somewhat over time, though I would argue that it still isn't enough. - The compensation for the IT role is lacking, if you consider the scope of the role, the fact that you are the lone IT professional in the office and there aren't any certifications you can work on while you are at the company. - The communication between the IT and middle/senior management is lacking at times. As the Vancouver IT would have to reach out to the studio director often for request approvals, there are times when your messages are ignored or the meeting/standups/syncs being cancelled or scheduled last minute. Though I don't necessarily think that these cons are due to incompetence, I believe that these issues are perhaps caused by the organization growing too fast and there weren't systems and processes implemented in place to better support the company. Despite these cons, please do not take this as a "stay away" warning from the company. I've enjoyed my time at Sprung and would recommend to other IT professionals to apply. However, you must be prepared to be very flexible and patient during your time, as there often are last-minute adjustments you need to make, sometimes caused by a lack of communication process with IT.