A Sad Decline - Customer Support Thinkific Employee Review

2.0
Jan 11, 2023
Recommend
CEO approval
Business Outlook

Pros

When I first started here it was an amazing company with great benefits, great people, and a general optimistic outlook. The work was hard but worthwhile. Upon leaving this company, I find only a few good people remain. The optimism is gone.

Cons

After the most recent layoffs, it's clear that this company is no longer the shining tech beacon it once was. With each round of layoffs, the C Suite become less compassionate and less involved. It's evident that diversity is no longer a goal for this company, as many of the laid off employees were minorities and the panel they've put together to "work on diversity issues" are merely a powerless virtue signal. It's sad to see how far this former top employer has fallen. It seems apparent that they knew about the layoffs in December, yet, chose to delay them until mid-January. As one of my colleagues pointed out, they chose not to gift Christmas presents this year except to those people who they chose to keep on, despite not laying anyone off until mid-January. The company is still planning to fly all of their employees out to Vancouver, one week after the layoffs, for a two day fully paid no-work company wide event. Clearly no thought or consideration was given to the dozens of laid off employees who were told to rearrange plans and book flights to attend this mandatory event, and then told one week beforehand they were being let go. They continue to push the narrative that they care, but their actions clearly prove otherwise. If I had any advice to give potential hires: don't waste your time. You will be valued more highly at another company, without the fake congeniality and constant looming threat of unemployment.

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Thinkific Response
3y
Thank you for taking the time to leave a review. We are sorry about some of these experiences at Thinkific. We know there has been a lot of change to navigate as we've had to pivot. Although we had to let go of some exceptional team members, we used our core values (choose ethics and integrity, transparency, strive for equality) to make the best decisions possible considering the circumstances. The holiday boxes were late in delivery due to logistical issues and were offered to all Thinkific Alumni - we encourage you to contact our People team if you would still like your holiday box as we have one for everyone! We're big fans of Radical Candor and really appreciate your feedback - we will use this information to be better in the future. Thank you again and we wish you nothing but the best.

Explore other reviews about Thinkific

5.0
Jan 9, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Thinkific lives its values. It's the first place I've worked where that's true.

Cons

A lot of process to get things done

5.0
May 22, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Amazing Location - Beautiful office - Very friendly working environment and not stressful - Very understanding team - Unlimited vacation days policy - Lots of foods, snacks, and beverages - Pet-friendly office - A place that supports you to learn a lot and develop your career - A place that listens to everyone's idea and promotes it - A personal win is a company win and a company win is a personal win and we celebrate all the wins

Cons

- Salaries are average, not competitive, you might get a higher salary somewhere else, however, there are many other things that compensate for that! - Very fast paced company, you snooze you lose, you need to stay always alert and cope with the speed - Still building the process, this can go in both cons and pros, you might not find a good process that helps you but at the same time, you get the chance to participate in building one :)

3
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Thinkific Response
6y
Thank you for the feedback! One of the things we work hard to do is provide a work environment that helps our team feel productive while working, comfortable (and heard!) while sharing their ideas, and especially where they can feel they're learning and growing in their careers. We've come a long way in building out our processes and we're so fortunate to have team members who help us to continually improve them!
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