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Trail Appliances AB/SK

Engaged Employer

Management issues - Customer Service Representative Trail Appliances AB/SK Employee Review

3.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Time off was good; laid back atmosphere

Cons

Management talks about other employees behind their backs, HR is biased.

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Trail Appliances AB/SK Response
2mo
Thank you for taking the time to share your feedback and for the years you spent with the company. We’re glad to hear you appreciated the time off and the overall atmosphere. At the same time, we take comments regarding management conduct and HR very seriously. Trail Appliances has clear expectations around respectful and professional workplace behaviour, and concerns raised by employees are reviewed and investigated. HR does not predetermine outcomes or take positions without assessing the facts. Allegations of bias are taken seriously, and our processes are grounded in fairness, consistency, and a thorough review of information. While we cannot address specific situations in a public forum, we can say that maintaining a fair, respectful, and accountable workplace remains a priority. We appreciate you sharing your perspective and wish you all the best moving forward.

Explore other reviews about Trail Appliances AB/SK

1.0
Sep 6, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very loyal customers. Fortunately it keeps them busy so there's always work.

Cons

No administrative training i.e. filling out work orders, hazard assessments, invoices, warranty forms, vehicle inspections,,,all paperwork. Very little training or support regarding any of the proper work procedures and management or office staff don't answer their phone to help at all. No leadership or encouragement what so ever.

7
4.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management, nice team, some fliexibility in hours if you need it. A job you can forget about after you clock out.

Cons

Can be stressfull at times with the work load. Promotions or pay rises seem to be non-existent.

avatar
Trail Appliances AB/SK Response
2mo
Thank you for taking the time to share your experience and for being part of the team. We’re glad to hear you’ve had a positive experience with your management team and coworkers, and that the flexibility and work-life balance have been meaningful, that’s something we aim to provide across our teams. We also appreciate your feedback regarding workload and growth opportunities. We recognize that certain periods can be demanding, and we continue to look at ways to better support our teams during those times. In terms of career progression and compensation, we want to clarify that compensation is reviewed annually, and internal movement is a key focus for us. Many employees across departments, including within Builder Administration, have advanced through internal opportunities, which is something we strongly encourage and prioritize. That said, we recognize that visibility into these opportunities can always be improved, and your feedback is helpful in highlighting that. Thank you again for sharing your perspective, and we wish you all the best moving forward.
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