Worst place to work in Calgary - Customer Service Representative Trail Appliances AB/SK Employee Review

Thank you for taking the time to provide feedback. We are very concerned about the negative experience you had while employed with us. We encourage all our team members to speak with their managers, or with the HR team, so we can explore and address these problems while still employed with us. We are sorry to hear that you felt the pay for your position was not adequate. The Customer Service Representative position is an entry level role at Trail Appliances. It is also a role from which many of our team members get promoted to more senior roles or Tier’s within the organization. We also ensure we review our frontline salaries on an annual basis to ensure we remain competitive in the marketplace. We are very concerned with your experience of harassment in the workplace. We consider any act of harassment or workplace violence committed by or against an employee as unacceptable. Our company is committed to taking every reasonable precaution to ensure that employees are not subjected to harassment or workplace violence. If you felt that you could not bring these experiences to our attention, that constitutes a failure on our part and for that we apologize. We are continually committed to building and preserving a safe, productive, and healthy working environment for our employees based on mutual respect. Our exit survey responses tell us that over 70% of departing employees feel that they were treated very or extremely well by their manager and close to 80% felt very or extremely safe in our workplace. We are sad to hear this was not your experience. If you would like to continue the conversation, feel free to contact us directly at HumanResources@trail-appliances.com