Long hours with angry customers and staff shortages - Customer Service Representative (CSR) U-Haul Employee Review

Working here has genuinely transformed my life. The opportunities, support, and benefits that come with my role have made a lasting impact, and I’m grateful every day for the ways this company invests in its people. The benefits package in particular is outstanding, and when used fully, it really elevates the employee experience. Over the last few months, the cultural shift within the company has been noticeable and overwhelmingly positive. Processes feel more streamlined, communication has improved, and the overall work environment feels more aligned, supportive, and productive. The changes haven’t just been talked about, they’ve been seen, heard, and felt across the organization.

While I don’t have any cons, I do want to highlight something that could help employees even more. We have so many incredible benefits available, but not everyone realizes just how much they can take advantage of. Encouraging employees to explore, understand, and use these benefits to their fullest potential could make a huge difference in their overall experience. With a bit more visibility and education, even more people could benefit from what the company already offers.

The kind you get with a corporate place, benefits, etc. You can advance easily if you work hard and are patient. Pay is consistent and you get reviews for raises. Most people that work there are nice. Occasional perks mailed to you.

Your managers have managers that have managers and they have managers, its likely your direct manager can only take schedule requests but has no control over approving them. They will deny your time off and holiday requests then schedule you on your day off due to a holiday but not give you another day off in return, but the ones doing this don't actually speak to the agents directly. They seem to create random departments then remove them when they don't work. The processes for your job change daily, not the job itself but HOW you do it, I've never seen a company that's been around for so long still trying to "figure things out" so regularly. - If you demand consistency this might not be the place, if you like constant change then go for it.