U-Haul reviews

3.3

53% would recommend to a friend

(4,145 total reviews)
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Joe Shoen

61% approve of CEO

50% positive business outlook

U-Haul has an employee rating of 3.3 out of 5 stars, based on 4,145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U-Haul employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Aug 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Decent income and work from home /on road

Cons

Anxiety and stress levels through the roof which I never encountered. Most staff are on anxiety meds. My family/relationship work life balance is ruined.

1.0
Mar 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Free food when you work like a slave month end

Cons

Please avoid this company, you will regret it stay far far away from 152 east drive. This company management are very racist when hiring it's like a family affair or friends. It's easy to get in when it's close to summer when people quit they become desperate. This company will cause u to get grey hair before your time, cause u emotional distress. The bosses are horrible especially head office and very unprofessional. They work you like a slave, for little money. All staff are underpaid considering the all the bs you go through on a daily basis. Everyone I know are so unhappy working at Uhaul, high turnover rate. If anyone reading this decide to take this job you will regret it. You get little training with those unprofessional staff, if they don't like you they gossip about you to get rid of you. This place is toxic, the boss is a guy he gossips more than the women. If you love yourself stay away. I have never been treated so badly in my life before , you can work hard and give 100% the managers will only promote their own family or friend.

4.0
Jul 22, 2014

Great Company

Recommend
CEO approval
Business Outlook

Pros

It's very easy to learn the policies and procedures for this company, and (at least in the branch I worked in), advancement opportunities came quickly. I went from being a moonlighter to being a field manager within a few months. You get to work outside (may be a con, depending on where you live though), and there's a general sense of camaraderie amongst the employees, particularly those who have been there a long time. As a field manager, you get a vehicle and gas card, and you get to travel around each day visiting your dealers and prospecting new ones, you work with minimal supervision and you get a monthly bonus based off of your routes performance. Working as a field manager was one of the best and funnest jobs I've had, especially if you like working outdoors. Although the turnover was high, if you are at a level above a customer service rep, or you've been there a while, they'll try and find a place to put you. The more you know about the company, the more secure your job. Fortunately, they have an online program for employees to work through to learn about the company and every position.

Cons

Working at a U-Haul centre can be exhausting, especially during summer, and if your centre happens to be understaffed. The customers in this job are particularly high strung because they're moving, and some don't end up getting the equipment they wanted which (although U-Haul has solutions to) stresses them out even more. You're on your feet ALOT in all kinds of conditions. The centre I worked at had a very high turnover too. If you aren't committed to being a rep, you're out, if you aren't being a productive field manager, you may not be out, but you'll be moved to a different position. As a field manager, there is a LOT of pressure on you to open new dealers and increase route productivity, something that isn't as easy as it sounds, but the pressure is all the way from the top down, so you've got to work hard and it can be stressful.

Viewing 1 - 3 of 4,145 Reviews

Glassdoor has 4,233 U-Haul reviews submitted anonymously by U-Haul employees. Read employee reviews and ratings on Glassdoor to decide if U-Haul is right for you.