Great Company - Area Field Manager U-Haul Employee Review

4.0
Jul 22, 2014
Recommend
CEO approval
Business Outlook

Pros

It's very easy to learn the policies and procedures for this company, and (at least in the branch I worked in), advancement opportunities came quickly. I went from being a moonlighter to being a field manager within a few months. You get to work outside (may be a con, depending on where you live though), and there's a general sense of camaraderie amongst the employees, particularly those who have been there a long time. As a field manager, you get a vehicle and gas card, and you get to travel around each day visiting your dealers and prospecting new ones, you work with minimal supervision and you get a monthly bonus based off of your routes performance. Working as a field manager was one of the best and funnest jobs I've had, especially if you like working outdoors. Although the turnover was high, if you are at a level above a customer service rep, or you've been there a while, they'll try and find a place to put you. The more you know about the company, the more secure your job. Fortunately, they have an online program for employees to work through to learn about the company and every position.

Cons

Working at a U-Haul centre can be exhausting, especially during summer, and if your centre happens to be understaffed. The customers in this job are particularly high strung because they're moving, and some don't end up getting the equipment they wanted which (although U-Haul has solutions to) stresses them out even more. You're on your feet ALOT in all kinds of conditions. The centre I worked at had a very high turnover too. If you aren't committed to being a rep, you're out, if you aren't being a productive field manager, you may not be out, but you'll be moved to a different position. As a field manager, there is a LOT of pressure on you to open new dealers and increase route productivity, something that isn't as easy as it sounds, but the pressure is all the way from the top down, so you've got to work hard and it can be stressful.

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Pros

Flexible schedule and easy to relocate with company

Cons

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CEO approval
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Pros

Good for gaining quick customer service experience, and the customer-facing side of the job keeps you busy.

Cons

Zero Work-Life Balance: Your personal life is virtually non-existent here. Between working incredibly long hours without overtime pay and the constant pressure to be connected, you can never truly clock out. Unrealistic Availability Expectations: The owner (Joe) requires your personal phone number to be available to anyone, at any time. You are expected to answer work calls during your off-hours, completely erasing the boundary between work and home. Lack of Management Support: U-Haul focuses entirely on the customer at the absolute expense of the employee. Management routinely allows customers to curse at and verbally abuse frontline associates without ever stepping in or backing up their staff. Flawed Technology: The internal booking and rental systems crash on a weekly basis. This leaves associates stranded, forced to repeatedly apologize to frustrated customers because the tech simply doesn't work. Poor Communication: Corporate-level communication is completely dysfunctional, making it incredibly difficult to get answers or support when things go wrong on the floor.

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