Reservation clerk - Reservation Clerk U-Haul Employee Review

1.0
Mar 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Free food when you work like a slave month end

Cons

Please avoid this company, you will regret it stay far far away from 152 east drive. This company management are very racist when hiring it's like a family affair or friends. It's easy to get in when it's close to summer when people quit they become desperate. This company will cause u to get grey hair before your time, cause u emotional distress. The bosses are horrible especially head office and very unprofessional. They work you like a slave, for little money. All staff are underpaid considering the all the bs you go through on a daily basis. Everyone I know are so unhappy working at Uhaul, high turnover rate. If anyone reading this decide to take this job you will regret it. You get little training with those unprofessional staff, if they don't like you they gossip about you to get rid of you. This place is toxic, the boss is a guy he gossips more than the women. If you love yourself stay away. I have never been treated so badly in my life before , you can work hard and give 100% the managers will only promote their own family or friend.

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5.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and easy to relocate with company

Cons

Low pay and high turnover

1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good for gaining quick customer service experience, and the customer-facing side of the job keeps you busy.

Cons

Zero Work-Life Balance: Your personal life is virtually non-existent here. Between working incredibly long hours without overtime pay and the constant pressure to be connected, you can never truly clock out. Unrealistic Availability Expectations: The owner (Joe) requires your personal phone number to be available to anyone, at any time. You are expected to answer work calls during your off-hours, completely erasing the boundary between work and home. Lack of Management Support: U-Haul focuses entirely on the customer at the absolute expense of the employee. Management routinely allows customers to curse at and verbally abuse frontline associates without ever stepping in or backing up their staff. Flawed Technology: The internal booking and rental systems crash on a weekly basis. This leaves associates stranded, forced to repeatedly apologize to frustrated customers because the tech simply doesn't work. Poor Communication: Corporate-level communication is completely dysfunctional, making it incredibly difficult to get answers or support when things go wrong on the floor.

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