NEEDS BETTER POLICIES AND MANAGEMENT - Customer Engagement Representative Uniqlo Employee Review

1.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

gets discounts for clothes in stores.

Cons

high stress, no WFH unless you’re disabled with doctor note and you’re an advanced agent, favoritism, micromanagement, open concept office, and can’t be in the bathroom for too long. angry customers due to poor policies that agents get yelled for. managers take long to help with calls unless there’s spikes telling everyone to pick up a call but they won’t pick a call themselves. high paced emails, chats, and calls with no raise unless you get good surveys which customer sometimes don’t complete. high cortisol job!

Explore other reviews about Uniqlo

5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership is Strong Opportunity for Growth

Cons

Fast-paced environment can be stressful

2.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The work is very easy to do

Cons

Very weird work atmosphere. It micro management to the extreme and it’s the worst with the assistant store manager, it’s bordering unprofessional. They don’t like the employees communicating with each other in the slightest, to the point that your coworkers are strangers. It’s not good for the morale. They even require you to have your body language to be in a certain position. And they don’t like when you ask questions about specific procedures about the job that you’d never know unless it is explained. That is a big issue with the assistant store manager she hates to have to explain anything and if she does you can very clearly tell that she is irritated and upset that you asked in the first place.

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