Vena doesn't care about Professional Services people (AKA the Sales and CS team are in Bahamas as I write this) - Anonymous employee Vena Solutions Employee Review

We are celebrating the top performers across our quota-carrying Sales and Customer Success teams this week with our annual President’s Club event. While we haven’t been able to travel for a couple years, we are thrilled that the folks who earned this status were able to travel to the Bahamas together for some shared recognition and fun. I’m also proud to have 3 of our go-to-market executive team members, who led the charge in helping us have an amazing year, join our team in the Bahamas to celebrate with our attendees and recognize their achievements. While I think this is a great way to celebrate the success of these wonderful team members, I’m also proud of the ways we recognize and reward the contributions of all functions across the business. We are very purposeful about building total rewards plans that are specific to each function & role and competitive in the markets we support. To the point noted in your comments, we have a fantastic Professional Services team who do wonderful work in support of our customers. Your team also does a wonderful job of scoping our Statements of Work to define and deliver against customer expectations at a very high level as supported by your team’s 90+% CSAT rating across all implementations. Growth is a team sport and I think the biggest reason Vena has been growing so quickly is the commitment we see across all functions to work together in the service of our customers. However, if you are seeing examples of mis-set expectations anywhere along the customer journey, it’s imperative to escalate immediately so we can rally together to solve for our customer and for our culture of continuous improvement. I do hope this goes without saying, but I’m truly interested in your feedback and would love the opportunity to hear from you if you are open to spending some time together. It’s not OK that you are feeling under-valued and I’d like to understand your unique experience and perspective. Please reach out to me directly if you are comfortable doing so. ~ Hunter Madeley, CEO