Vena Solutions reviews

4.1

78% would recommend to a friend

(409 total reviews)
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Hunter Madeley

87% approve of CEO

75% positive business outlook

Vena Solutions has an employee rating of 4.1 out of 5 stars, based on 409 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Vena Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

409 reviews
1.0
Jun 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Your manager cares for you You get a salary (just an average one, though)

Cons

See below! Plenty to read.

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Vena Solutions Response
4y
We are celebrating the top performers across our quota-carrying Sales and Customer Success teams this week with our annual President’s Club event. While we haven’t been able to travel for a couple years, we are thrilled that the folks who earned this status were able to travel to the Bahamas together for some shared recognition and fun. I’m also proud to have 3 of our go-to-market executive team members, who led the charge in helping us have an amazing year, join our team in the Bahamas to celebrate with our attendees and recognize their achievements. While I think this is a great way to celebrate the success of these wonderful team members, I’m also proud of the ways we recognize and reward the contributions of all functions across the business. We are very purposeful about building total rewards plans that are specific to each function & role and competitive in the markets we support. To the point noted in your comments, we have a fantastic Professional Services team who do wonderful work in support of our customers. Your team also does a wonderful job of scoping our Statements of Work to define and deliver against customer expectations at a very high level as supported by your team’s 90+% CSAT rating across all implementations. Growth is a team sport and I think the biggest reason Vena has been growing so quickly is the commitment we see across all functions to work together in the service of our customers. However, if you are seeing examples of mis-set expectations anywhere along the customer journey, it’s imperative to escalate immediately so we can rally together to solve for our customer and for our culture of continuous improvement. I do hope this goes without saying, but I’m truly interested in your feedback and would love the opportunity to hear from you if you are open to spending some time together. It’s not OK that you are feeling under-valued and I’d like to understand your unique experience and perspective. Please reach out to me directly if you are comfortable doing so. ~ Hunter Madeley, CEO
1.0
Aug 28, 2021
Recommend
CEO approval
Business Outlook

Pros

- Folks are nice enough, which most times turns into a con but i'll explain. - Pay is just okay, if you work a true 40 hr week, most often you'll find yourself working well into the night and on weekends. - Summer fridays -- half day fridays in July and August, the problem is you'll work 12 hr days the rest of the week anyway so does it matter that you get 4 hrs back on Friday? You end up working the full day anyway.

Cons

There's absolutely no work-life balance. They talk the talk but they don't walk the walk. Folks work well into the night and most days I found myself working 10 - 12 hr days and not taking breaks. Unfortunately, late night and weekend workers are rewarded with compliments of being hard workers so the work-life balance message ends up being cancelled out. Futher to the point above, if you're working well beyond your capacity to think clearly and not taking breaks (even when WFH), it is impossible to be your best self. Diversity and inclusion is a HUGE problem. Rememeber those nice people I mentioned in the pros? Well, there's a ‘culture of niceness’ that prevents the hard work of dismantling polite racism within the company. The kind of polite racism that seems to only be visible to people of colour. Breakdowns, tears and visible signs of stress are common here which is strange because we're not saving lives. IF toxic positivity is your thing, then Vena might be the place for you. If balance or mental wellness is important to you, I wouldn't recommend this company. Burnout is inevitable here.

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Vena Solutions Response
4y
We take our commitment to wellness, work-life balance and inclusion very seriously and any individual experience that does not live up to the standards we’ve set for our company and culture represents a failure for all. We are deeply proud of the depth and dimensions of diversity across our company, and understand that strengthening our systems of inclusion is a “better, better, never best” exercise in which there are always areas we’re going to need to focus in on. One specific way we invest in this is through our on-going inclusivity review process which assesses our policies, programs, and processes through a focused DEI lens - while this is led by our DEI Director, all Venanites are responsible for ensuring we live our values. I would truly welcome the opportunity to sit down with you to understand your experience and help us be better - please reach out to me directly if you are comfortable doing so. You can also share specific feedback anonymously through our DEI feedback portal - this can be accessed through the Viki, or you may wish to work directly with your HR Business Partner; in all scenarios, we will maintain strict confidentiality and dutifully investigate. We are here for you and would like to work through this in the manner that feels right for you. - Hunter Madeley, CEO
1.0
Nov 14, 2021
Recommend
CEO approval
Business Outlook

Pros

-Generally, the people are nice -Compensation is good, but can also be seen as a con because consultants are overworked and work cuts into personal time

Cons

Where do I even begin? The professional services department is very poorly run. Onboarding: this is practically non-existent. New consultants are taken through the most basic product training and then given an outdated case study to complete. Once those 3 weeks have passed, you’re put on your “shadow” project. Unfortunately, this is a trick. You will eventually be given the project and told a more senior consultant will support you. This is also a trick—because you’ll likely be paired with someone who’s too busy and does not have the time for you and/or they do not have the appropriate skills to mentor you and nurture your growth. The cherry on top is that you’ll be working with assets that you have never seen before and can break pretty easily. The unfortunate part of this, is that consultants are set up to fail. And then this trickles down to affecting the client. The solution is too complex and being told to read Confluence articles or go to SA Office Hours for your 5 min of fame to learn, is not an appropriate path to set up consultants for success. I’d love to challenge management to step into the shoes of a consultant for a week, to truly see just how much pressure they’re under to deliver while completely faking their knowledge. Unrealistic Timelines/Projects: nearly every project is misscoped. You’ll be told that you’re working on a foundation project, which is supposed to be an out-of-the-box solution. Unfortunately, it’ll quickly turn into a custom project once you start working with the client, but you’ll still be pushed to meet the original timeline. Be prepared to just be handed project after project with Project Managers that just schedule all sorts of client meetings and expect you to have your deliverables completed yesterday. Billables/Utilization: the two keywords that are shoved down your throat, and you’ll come to hate. Because you’ll be spending the majority of your time fiddling and trying to figure out how to tailor the solution to your respective client, you either need to lie about your hours or work into your personal time to meet that 75% target. If you don’t meet that target, you’ll hear about it at every 1:1 meeting. The unfortunate part to all of this, is that it creates an environment where it’s not in a more seasoned consultant’s interest to help newer consultants because their utilization will take a hit. Toxic Management: brace yourself for a toxic relationship. Management will tell you that they want you to reach out to them with any issues. Unfortunately, when you take them up on that offer, you will be gaslit—everything will be spun around and you’ll be made to feel like the issue is your fault and you just need to figure it out. Turnover: PS likely has the highest turnover in the whole company. They will tout that many people have moved internally. This is partially true, but many people have actually left due to poor onboarding and being overworked. There are consultants who have been with the company for less than a year who are second and third in seniority, that says something. If you’re thinking this role is like management consulting, it’s not—it’s more geared towards implementation. You’ll be cleaning up convoluted templates and trying to fit a square peg in a round hole in order to meet client requirements. I would not wish Vena PS on my worst enemy because of all of the above, and for the fact that you’ll basically be made to feel completely incompetent while not having the tools to succeed at your disposal. P.S. there’s a review from June 2021, and it also includes a very accurate account of PS. It’s unfortunate that the response to that post is all fluff, which is an added glimpse as to why PS is so poorly run.

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Vena Solutions Response
4y
We recognize that effectively enabling our people is an important part of both supporting our customers and setting our people up to be successful in their role. We’re sorry that your experience has been less than positive and we are committed to addressing feedback and continuously evolving our PS enablement program. Over the past several months we have identified some key areas for further focus with regard to our onboarding program, and have worked diligently to revise and launch a number of improvements which took effect in Q3. These improvements include a revised case study as well as additional training modules on advanced topics that are delivered through e-Learning and Virtual Instructor Led Training (VILT). To ensure our team members are set up for success, we will continue to measure the effectiveness of our onboarding program on a regular basis, including closely monitoring and addressing feedback trends coming from our new 60-day PS Onboarding Survey. From an organizational perspective, several Senior Consultants have been promoted to Team Leads and these individuals will provide one-on-one mentoring and coaching to their team members. Each Team Lead will also complete a formal learning path focused on building their skills as a new people leader with courses on coaching, overcoming leadership biases, development, recognition, and performance conversations. As we plan for the future we will continue to explore how to best continually invest in our PS onboarding and enablement as we scale the business. If there is anything we can do to further support you in feeling more comfortable in your role I would encourage you to connect with your leader, your HRBP or any leader within the organization you feel comfortable with. I would be more than happy to connect directly. - Linda Neff, VP Professional Services
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