Toxic Culture and Poor Leadership - Anonymous Versapay Employee Review

1.0
Mar 5, 2026
Recommend
CEO approval
Business Outlook

Pros

There's not many beyond remote work, but even that is starting to be come a con. Remote work provides excuses to silos and poor onboarding.

Cons

Leadership is disconnected from employees. There are constant changes and shifts in direction that dont amount to being progressive. Feedback goes no where, and theres a real culture of fear when it comes to raising concerns. Good people leave constantly, and if they don't leave they are terminated eventually. Management seems indifferent to the constant turnover. I stayed longer than I should have, hoping things would improve. They didn't. There's a significant gap between how the company presents itself and what it's actually like to work there day-to-day. They set goals without finding a way to connect it to teams. Theres constant ambiguity, and lack of direction. For the third straight year bonus payout is less then 65%. Decisions seem arbitrary and aren't well explained to the people affected by them. I forget that we have a people ops team, because they do nothing to promote the culture, or improve processes. Theres a strong sense of nepotism, favoritism and bias - and a lack of diversity.

Explore other reviews about Versapay

5.0
Jan 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Great opportunity for growth, open door policy, always in the know with company changes.

Cons

Need more staffing in the Care world it tends to be busy and customers can get frustrated with the delay in response time.

1.0
May 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work and some good co-workers

Cons

Most leaders are textbook narcissists. They are incompetent when it comes to the industry they claim they serve. The culture is toxic and the CEO prefers people that tell her what she wants to hear rather than collaborating to improve the business performance and efficiency. Their product is outdated, their sales leaders and customer success leaders are disconnected from reality and have no clue how payments work. Buyer beware

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