Polarizing experience - Customer Support Representative Viber Employee Review

2.0
Oct 24, 2020
Recommend
CEO approval
Business Outlook

Pros

1.yearly bonus based on your performance 1.1above average pay for specified position 2.interesting product 3.multi national environment 4. opportunity to up your English and soft skills 5.opportunity to travel internationally, although it's mostly for middle and senior positions 5.social events on a regular basis in and off the office 6. nice office

Cons

1. toxic environment (in some teams), cliques, clashes and snitches come as an extra. opportunity to burn out in an instant. 1.1 almost impossible to leave on good terms. 2. lack luster attitude from top to bottom which is reflected on the product quality on people's culture. 3. management tends to pick "favorites", not willing to correct mistakes, change policies in favor of the team, make adjustments. 3.2 management is too hierarchical and unapproachable. 4. promotion can cost arm and leg. if you're not based in a certain location, not friends with your manager, better go get a new job otherwise wait a few years till the management makes a decision and win a fight with one of "favorites" over the post. 5. educational opportunities are non-existent 6. questionable product decisions

Explore other reviews about Viber

5.0
Jun 23, 2025
Recommend
CEO approval
Business Outlook

Pros

I don’t know what to say

Cons

Good for emotional support and good company

4.0
Sep 12, 2024
Recommend
CEO approval
Business Outlook

Pros

- Corporate culture - Interesting business trips - Existence of the year bonus - Payment for the lunches - Cool team buildings - Amazing team

Cons

- Salary increase per year is just 50$ gross (max is 200$ but in case you are promoted from Manager to Lead) - I had the same amount of the year bonus for the whole period of my work - No opportunity to work remotely from any other country, you have to stay in your country and go to office on a hybrid mode

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