FedEx Office reviews

4.2

33% would recommend to a friend

(2,313 total reviews)
avatar

Brian D. Philips

99% approve of CEO

34% positive business outlook

FedEx Office has an employee rating of 4.2 out of 5 stars, based on 2,313 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Apr 8, 2013
Recommend
CEO approval
Business Outlook

Pros

The co-workers and the regular customers who you can have a laugh with on a regular basis.

Cons

Employees are not trained properly. Management knows less than most employees. Outside hiring is given priority than internal promotions The wage for the amount of work,skill and knowledge required is too low. The staff is far too short staffed and if you walk in on a Sunday Evening you will see a ratio of 1 employee to 7 customers. The job can get stressful if you are understaffed and have customers constantly trying to get your attention. It is highly much more stressful when you are a Project Manager. The employee discount of 30% is less than what most of our account holders get (40% to 60% off) Management does not hold people accountable for being late, missing shifts, or not following protocol when giving away shifts.

2.0
Feb 2, 2017

Customer Service Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is flexibility and it is a low pressure job where you won't really get bored as there are different things to be doing all time, in shipping, receiving and printing/self-serve help

Cons

Management is incompetent in many areas with no grasp of the realities of the situation on the floor and oftentimes you are short-staffed due to people calling in sick. Other employees are often not trained in all parts of the business so are unable to help with everything.

Viewing 1 - 3 of 2,313 Reviews

Glassdoor has 3,830 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.