Gap reviews

3.7

70% would recommend to a friend

(10,059 total reviews)
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Mark Breitbard

72% approve of CEO

57% positive business outlook

Gap has an employee rating of 3.7 out of 5 stars, based on 10,059 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gap employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

10K reviews
2.0
Dec 5, 2020
Recommend
CEO approval
Business Outlook

Pros

The discount. That’s literally it.

Cons

Everything. Management was terrible. If you made a report against someone, management retaliated. They are super condescending and treat you like trash even if you have been with them for years. HR doesn’t get involved for MONTHS after the report is filed and when they do they tell you that it’s been so long and you should get over it. If you’re a visible minority, don’t bother applying here. They tell you they take racism seriously only to sweep it under the rug and essentially gaslight you to invalidate your feelings and experience as well as not keeping information confidential that is supposed to be kept confidential . It’s equivalent to high school gossip the way personal news spreads. No room for growth at all unless you’re a favourite of the management team. No matter how long you’ve been there. If you suffer from any mental illnesses they won’t take that serious UNLESS you are a manager. So all in all, just save yourself and apply somewhere else.

1.0
May 25, 2019

CULT Mentality

Recommend
CEO approval
Business Outlook

Pros

Not a single pro about this company.

Cons

1. Our Store Managers didn't do anything. They would pass everything off to the assistants and sit in the office on their phones talking to other store managers or pretending to do "office work". Many of them are in their positions only due to seniority and not because they are actually qualified or inspiring leaders. 2. Whoever is allocating labour hours given to stores to run is delusional. You never get enough hours to do the work that they expect from you and if you ever voice your frustrations you are met with a "deal with it" attitude and told to "work harder" 3. If the company makes a mistake it is up to employee's to fix it and somehow still produce stellar results. How can you expect top notch results when you can't even set us up with the right foundation to produce these unrealistic results. For example, (this is ONE of many problems), inventory would NEVER reflect the stores actual sales. We would get BOXES of items that weren't selling and never get replenishment of product that was sold out. THEN we were penalized for not selling or hitting targets. How do you expect us to sell when you aren't providing your customers with the items they actually want? 4. There is no room for advancement. 5. The company is probably going to go bankrupt because they have become irrelevant, their clothes are poor quality, they are ALWAYS on sale so there is no excitement anymore and they treat their employees very poorly. 6. Your shipment system needs a complete overhaul. You claim to be environmentally conscious but it's complete BS because we would constantly get HUGE boxes in our shipment and open them to find 3 socks inside. Also, everything is wrapped in plastic which is a huge environmental no-no.

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Gap Response
6y
We are disappointed to hear this and appreciate your thorough and thoughtful feedback. We take your comments to heart and will share your concerns with relevant teams who are working to promote positive change across the organization.
5.0
Mar 19, 2018

I love my store!

Recommend
CEO approval
Business Outlook

Pros

-Good pay -Enjoyable coworkers -Simple work -Options to avoid working indiliked areas (ie; cash, fits, kids, etc) -Good, regular hours -Nice discount -Managers are nice and chill, trust us to move things around if we need to.

Cons

-Inconstant days off, generally change week-to-week but that's normal for retail -Sometimes Gap makes things difficult, like multiple incorrect pull-back lists or suddenly cancelled or additional shipments -Not all stores are the same. Picked up a shift at other store in town and it seemed like few of them cared about the store. -The much higher-ups want us to push e-mail capture at check out which sucks.

Viewing 1 - 3 of 10,059 Reviews

Glassdoor has 10,667 Gap reviews submitted anonymously by Gap employees. Read employee reviews and ratings on Glassdoor to decide if Gap is right for you.