H&M reviews

3.5

61% would recommend to a friend

(17,348 total reviews)
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Daniel Erver

62% approve of CEO

46% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

17K reviews
1.0
Jul 12, 2017

Bullying, Poor Communication, Low Pay/High Work Load, Unethical Shift Hours

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers, good company values, theoretically good succession planning

Cons

This company is good at marketing their work place but the management at this particular store is very unethical. The turnover rate is extremely high and the people who have quit have all experienced this. I just want to highlight my points so people applying can read about what goes on here. I left my job there due to these circumstances and stand by all these observations. Managers belittle other managers to employees, managers talk down upon other employees to employees. This creates a culture of negative gossip in which employees will want to befriend the managers in order to not be bullied. This also creates a culture of fraternization. Respecting the power figures is of certain importance, any feedback is met with no changes what so ever. Pay is minimum wage. You are on your feet your entire shift, breaks are frowned upon you can get between 4-9 hr shifts. Be prepared to be standing this long as well as running around. The job itself as expected is doing cash, customer service, processing shipments and putting out new clothes. Your functions will change every hour. Some days you will not get a break, you could be working until midnight and work at 7am the next day. This is EXPECTED. You are expected to work these types of hours for minimum wage. You will notice there is little to no consistency with the management, most will do whatever they want, this confuses employees on what the standard operating procedures actually should be creating a really difficult environment as there's no real direction, especially with managers talking badly about other managers. Part time employees do most of the work for minimum wage and there isn't enough of them. Managers are paid well with benefits. However the environment at my store was extremely toxic. I think the company has a good direction but they do not have the right people executing it at certain locations. If you are looking for a part time job I would look elsewhere, it's marketed as a "fun job" but there's virtually no fun involved. You are expected to work in silence some days for increased productivity. Missed breaks happen often, long hours with incomprehensible tasks. A task may be to clean an entire department by yourself, help customers, do cash, and expect everything to look according to standard by the end of the night without help from others. Customers will clearly note there isn't enough people. If the company thinks this produces productivity that's up to them but everyone else can be the judge of that. Don't be deceived by their marketing, behind the scenes it's not well run. Lack of training in managing people as well as human resources is quickly seen.

2.0
Feb 3, 2017
Recommend
CEO approval
Business Outlook

Pros

- Salary is good but with a catch. Expect to handle multiple positions simultaneously (Sale advisor, Store Administrator (full responsibility), Visual Merchandising, Operations, Cashier. - Fast paced and challenging environment (no time to take short breaks!!)

Cons

- Unreasonable deadlines and expectations, Especially if you are handling full administrative roles at any given time. - Inexperienced young management teams and unfriendly upper management. - Every store has different operations guidelines and processes depending on the Store Manager's experience and knowledge of business. - Overwhelming work loads while cutting cost and reducing hours for part timers. (Managers are expected to cover those shift gaps). - HR is too busy handling multiple stores and districts. (Don't expect immediate help from management team, because they are too busy covering sales advisors shifts and missing store administrators). - Advancement opportunities are limited, depending on how much upper management like you.

1.0
Jan 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Slightly higher than minimum wage, discount, some flexibility in schedule, get to work with great co-workers, and some opportunities to learn

Cons

Long hours, erratic hours, no work life balance yet they promote it, no advancement, those working in advance jobs were hired externally and worked in store for a month then "promoted" to position to make it look like they only hire from within, those who do get hired from within have to work 3 times as hard for much less to get noticed and get the advancement, HR told trainees to do work on their free time to get it done, always expected to do more work than you are getting paid to do, customers expect Nordstrom service and Zellers prices, no real help from head office, emotionally and physically draining, and not a great place to work, and is not a healthy place mentally

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