Does Lufthansa InTouch pay their employees well?

According to anonymously submitted Glassdoor reviews, Lufthansa InTouch employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lufthansa InTouch. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Lufthansa InTouch?

43% of Lufthansa InTouch employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lufthansa InTouch 2.8 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Lufthansa InTouch?

Customer Service Representative (95) , Customer Service Consultant (36) , Customer Service Agent (19) , Customer Service Representative (CSR) (9) , Customer Service (7) , Consultant (6) , Air Travel Consultant (5) , Team Leader (5) , Travel Consultant (4) , Bilingual Customer Service Representative (3) , CFM (3) , Call Center Agent (3) , Client Service Coordinator (CSC) (3) , Customer Feedback Management Agent (3) , Customer Representative (3)

What are the pros of working at Lufthansa InTouch according to real employee reviews?

"Good starting point and flight benefits" ((in 48 reviews)); "Lufthansa Id is a good benefit" ((in 28 reviews)); "Most of the colleagues are friendly and you can learn from them other are just not interested in anything." ((in 24 reviews)); "The training was good." ((in 17 reviews)); "Great people to work with, great benefit (travel discounts) and a very interesting product to handle." ((in 16 reviews))

What are the cons of working at Lufthansa InTouch according to real employee reviews?

"Low salary and no possibilities for a raise" ((in 56 reviews)); "Low salary and bonuses." ((in 7 reviews)); "Should you wish to start a family then better to consider different career opportunities." ((in 4 reviews)); "High stress and burnout risk." ((in 3 reviews)); "Work is stressful and bad for mental health." ((in 3 reviews))

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Lufthansa InTouch

Lufthansa InTouch reviews

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3.2

43% would recommend to a friend

(334 total reviews)

Alexander Karst

40% approve of CEO

34% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

2.9

Career opportunities

2.8

Work/Life balance

2.7

Senior management

Lufthansa InTouch has an employee rating of 3.2 out of 5 stars, based on 334 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lufthansa InTouch employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

334 reviews

3.0

Jun 3, 2026

Good starting point, but low employee retention

Customer service consultant

Recommend

CEO approval

Business Outlook

Pros

Good starting background point for an airline industry

Cons

Low rate of retention for tenured employees

1.0

Jun 1, 2026

Burnout-Prone Work Environment

Customer service consultant

Recommend

CEO approval

Business Outlook

Pros

* Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

Cons

*Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

2.0

Apr 13, 2026

It gets worse.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good workplace community. workmates and people are generally nice and friendly.

Cons

management is incompetent, overworked yet underpaid, mandatory overtimes, feels more like a BPO setup than an airline company, you feel like a punching bag for abuse from the customers given how bad this airline is (plenty of flight cancellations, even pilots are going on a strike because they don't pay well, search it up.), salary increase even after being a performer for a whole year is so low it feels disrespectful and doesn't honor the employee's hardwork. work-life balance is almost non-existent.

Viewing 1 - 3 of 334 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

Good starting point, but low employee retention

Burnout-Prone Work Environment

It gets worse.

Lufthansa InTouch reviews FAQs

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