Does Merlin Entertainments pay their employees well?

According to anonymously submitted Glassdoor reviews, Merlin Entertainments employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Merlin Entertainments. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Merlin Entertainments?

53% of Merlin Entertainments employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Merlin Entertainments 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Merlin Entertainments?

Guest Experience Host (44) , Host (33) , Ride Operator (31) , Manager (23) , Ride Host (20) , Actor (16) , Actor/Performer (14) , Duty Manager (14) , Guest Experience (14) , Retail Assistant (14) , Assistant Manager (12) , Food and Beverage (12) , Food and Beverage Assistant (12) , Rides and Attractions Host (12) , Admissions Host (11)

What are the pros of working at Merlin Entertainments according to real employee reviews?

"You meet great people and get to hang out with the sea animals" ((in 100 reviews)); "They have a good benefits package and recognize success" ((in 58 reviews)); "Team are great and care" ((in 52 reviews)); "Free tickets for you and your family and friends" ((in 40 reviews)); "Great opportunities to work with guests of all ages." ((in 17 reviews))

What are the cons of working at Merlin Entertainments according to real employee reviews?

"Poor management of set up" ((in 105 reviews)); "Long hours and dealing with guests can be stressful" ((in 55 reviews)); "have to work weekends low salary" ((in 35 reviews)); "Bum licking and party going with managers always gets you to the top." ((in 34 reviews)); "Bad senior management, massive segregation between management and staff." ((in 22 reviews))

What are employees saying about Merlin Entertainments layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Merlin Entertainments layoffs and their outlook for job security at Merlin Entertainments in 2026.

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Merlin Entertainments

Merlin Entertainments reviews

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3.3

53% would recommend to a friend

(1,216 total reviews)

Fiona Eastwood

47% approve of CEO

35% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

2.9

Career opportunities

2.8

Compensation and benefits

2.6

Senior management

Merlin Entertainments has an employee rating of 3.3 out of 5 stars, based on 1,216 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Merlin Entertainments employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, entertainment and recreation industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

1K reviews

1.0

Jun 2, 2026

Perks of free tickets overshadowed by disorganization and favoritism

Marketing

Recommend

CEO approval

Business Outlook

Pros

Free tickets to theme parks Somewhat decent paid time off

Cons

Extremely disorganized company. Promotions have nothing to do with merit but rather, on personal relationships which is very unprofessional. Top performers constantly leave the company. HR is a disaster and makes you interview people even when they are well-aware that an internal candidate has already been chosen, clearly wasting everyone's time.

1.0

May 31, 2026

Consistent hours but lacking in mental health training

Ride operator

Recommend

CEO approval

Business Outlook

Pros

good consistent working hours weekly

Cons

needs more training in mental health, neurodivergence, inclusion

2.0

May 14, 2026

Fun workplace, but management prioritizes self-interest and low pay

Playmaker

Recommend

CEO approval

Business Outlook

Pros

Fun environment and good co workers

Cons

Management was only interested in bonuses and benefits for themselves. Inconsistent hours and skeleton crew often on the floor. Pay was abysmal.

Viewing 1 - 3 of 1,216 Reviews

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Jobs at Merlin Entertainments

HOTEL RETAIL ASSOCIATE

GUEST EXPERIENCE HOST

GUEST EXCELLENCE ADVISOR

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Perks of free tickets overshadowed by disorganization and favoritism

Consistent hours but lacking in mental health training

Fun workplace, but management prioritizes self-interest and low pay

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