NFP reviews

3.7

66% would recommend to a friend

(644 total reviews)
avatar

Douglas W. Hammond

71% approve of CEO

63% positive business outlook

NFP has an employee rating of 3.7 out of 5 stars, based on 644 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NFP employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

644 reviews
1.0
Feb 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Can't think of any Pros

Cons

Over worked! Under staffed! Management does not care about employee concerns. I do not recommend working for NFP. No one is happy working here.

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NFP Response
5y
Thanks for sharing your feedback. We are committed to maintaining a culture that is open, inclusive and one that provides all employees with an equal opportunity to realize their potential and do the best work of their careers. We are always striving to improve our business, systems and culture, and are committed to providing the best environment for our employees. If you’re willing, please email us at humanresources@nfp.com so we can address all of your concerns. Thank you.
1.0
May 17, 2018

Private

Recommend
CEO approval
Business Outlook

Pros

Nothing is good about this company!

Cons

DO ACCEPT A POSITION AT THIS COMPANY!!! RATE THIS COMPANY A ZERO ON EVERYTHING. Was employed 4 days They do not offer efficient training for learning and growth. Unfortunately this is one of their biggest downfall. You cannot expect people to know your processes upon the first week . Also needs to create training like every other company out there and offering a fair and inclusive environment to all people hired on that is longer then a day or two of showing 2 tasks with in a span of 4 days Toxic environment( i.e. talk badly about upper management but also the management dose not respect their employees either. Example my first day I was not introduced to the team and I was given a station and approached to train 6 hours later while asking what I am to be doing and for feedback on many occasions. Discourage training and development. Have a mentality that once you start work you train yourself within the first two days. Offered no feedback and are not helpful even when asking for clarification. The team doesn't want to train or were instructed not to train. It was a waste of time going to work not feeling included, respected, trained properly and also having to hear the complaints of others who haven't been there that long themselves. It was mentioned there were 9 people before me who quit and or were terminated within a week. Which unfortunately says a lot about the environment and that there is no longevity for working here. Sad and true! Upon hire they only cared to hire quickly rather then take the time to evaluate their needs for the position. I was asked what my training style was but I don't think they were listening to my needs and hired me the next day. I asked for hands on training and structure. Which non of what we spoke about in the interview were exisisting. Some employees say that the boss yells at them and often times they have cried or left crying. If they ask you if you can handle constructive criticism it's a red flag for the environment. I am perfectly good with constructive criticism but I'm not going to be yelled at work there has be a level of respect for your employees. Certain departments are not electronic processes and the environment is disorganized and not pleasant due to the toxic feeling of the environment. Even in the lunch room you hear other employees in group benefits talking about others in negative way as well. Unprofessional, dishonest, discouraging towards enployees/new hires. Expectations to high for the no training provided no matter having experience or not. Every office runs differently and training is a need for old a new. Terrible experience and others feel that way as well. I voiced my opinions before my departure from the environment and I had every right to do so with the unfair working environment I experienced and the unwelcome feeling that I received even on my first day. Good Luck with having someone staying there longer then a year because they won't with the way the office runs.

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NFP Response
8y
Although we strive every day to create a positive fulfilling professional experience, occasionally it doesn't work out exactly as we would like. But we never give up trying and we use our misses to do better. We are sorry to hear that you did not have the kind of peoplefirst work experience we want for our employees, and use all the feedback we receive to better our work culture. We wish you the best in your future career choices. -Kim Davis
3.0
Jan 11, 2023
Recommend
CEO approval
Business Outlook

Pros

NFP has a lot of benefits to offer employees in terms of medical benefits, RRSP contributions, and workplace benefit programs like Perkopolis. The pay is comfortable for the position, and my workload never feels overwhelming. Team leaders are extremely supportive and other support teams are great to work alongside.

Cons

Upon hire, I truly bought into the "People First" mantra that NFP continually states. Transitioning careers in the pandemic was comfortable under the leadership and I am a productive and professional employee who works from home. Upon the latest back-to-office communication, we were advised that no one would be given exemption to continue to work from home full time, and that we just need to "buy in" to return to office. I work better from home; less distractions, more comfortable, and I don't have the constant office traffic to contend with (mostly employees). It's generally understood that this is only happening so head office can justify the lease of a brand new building and get bodies in desks. If the company truly was "People First", they should be taking employees needs into consideration. Some of us just prefer to work from home.

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NFP Response
3y
Thank you for your feedback. Recognition is a big part of our culture, so we appreciate you taking the time to acknowledge some very positive aspects of our company, including our people and the benefits we offer. We understand where employees work is a hot topic for many organizations and our view is that flexibility from everyone involved is essential. There are benefits of working from home and benefits of being in the office together, and we continue to work with our employees to find balance in our approach. Please reach out to me if you have any questions or want to continue the dialogue. -Mary Steed, Chief People Officer
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Glassdoor has 745 NFP reviews submitted anonymously by NFP employees. Read employee reviews and ratings on Glassdoor to decide if NFP is right for you.