Does Pet Food Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Pet Food Express employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Pet Food Express. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Pet Food Express?

37% of Pet Food Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pet Food Express 2.8 out of 5 for work life balance, 3.0 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Pet Food Express?

Sales Associate (97) , Assistant Manager (43) , Store Manager (37) , Sales Consultant (35) , Manager (9) , Retail Sales Associate (8) , Lead Sales Consultant (6) , Lead Sales Associate (5) , Retail Sales Consultant (5) , Assistant Store Manager (3) , Retail Associate (3) , Sales (3) , Accounting Assistant (2) , Associate (2) , HR Assistant (2)

What are the pros of working at Pet Food Express according to real employee reviews?

"Great coworkers" ((in 23 reviews)); "Great people to work with" ((in 22 reviews)); "Great benefits (PTO/Health care/ Dental/Vision/Pet Insurance/401K)" ((in 15 reviews)); "Good training to teach you about the products." ((in 12 reviews)); "Great employees to work with, collaborative working atmosphere, and diversity." ((in 10 reviews))

What are the cons of working at Pet Food Express according to real employee reviews?

"the upper management some times does not care" ((in 25 reviews)); "Corporate management is poor" ((in 23 reviews)); "30 cents, maybe a dollar if becoming a manager." ((in 14 reviews)); "Experience is dependent on individual store managers" ((in 11 reviews)); "Gone are the days of a warm and accepting culture." ((in 10 reviews))

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Pet Food Express

Pet Food Express reviews

Compare reviews

3.0

37% would recommend to a friend

(413 total reviews)

Denyelle Bruno

20% approve of CEO

31% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.0

Culture & values

2.8

Work/Life balance

2.6

Compensation and benefits

2.5

Career opportunities

2.3

Senior management

Pet Food Express has an employee rating of 3.0 out of 5 stars, based on 413 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pet Food Express employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

413 reviews

3.0

May 21, 2026

Enjoy working with pets, but pay is low

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

you work with pets and sell products that aren't evil

Cons

Pay us abyssmal for the amount of work and training required

2.0

Apr 14, 2026

I was only here a short time but still have ptsd just thinking about it.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good discount if you have pets. Interacting with cute pets. Overall easy job.

Cons

Worst place I’ve ever worked. Non supportive higher ups and very quick to discipline / write up over honest mistakes. Very toxic management environment they actually made me cry. Just overall very weird vibes there.

3.0

Apr 2, 2026

Decent for a retail job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Extensive training on products - Excellent employee discount - Get to see adorable animals and help people solve issues with their pets

Cons

- Management will try to bring you in on your day off to cover someone and not pay you overtime but instead take hours off of your other days (they also will generally use guilt trips to try to get you to acquiesce) - They are more likely to hire from outside than from within, and having to train your new manager on everything when they know you wanted the job is bad form. - Upper management plays favorites, has a habit of dangling promotions they don’t intend on actually giving you to get more work out of you, and is out of touch with what is reasonable to expect from their busiest stores during closing shift - They don’t actually reward you for getting good yelp reviews that mention you by name

Viewing 1 - 3 of 413 Reviews

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