Does PetSmart pay their employees well?

According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at PetSmart. This rating has been stable over the past 12 months.

How satisfied are employees working at PetSmart?

37% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PetSmart 2.9 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (645) , Cashier (620) , Pet Care Specialist (397) , Dog Groomer (369) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (270) , Pet Stylist (257) , Associate (215) , Store Manager (172) , Petcare Associate (166) , Customer Engagement Leader (139) , Store Leader (135) , Professional Bather (118) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and fun working with animals" ((in 540 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 447 reviews)); "Good benefits and 401k." ((in 381 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 249 reviews)); "Flexible Schedule and Positive Environment" ((in 154 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 959 reviews)); "Low pay and it seems like everyone at district and above are following very old business models." ((in 736 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 456 reviews)); "No training and a third of what payroll was before corp... with double the sales... do the math." ((in 206 reviews)); "Management wasn’t the best lots of blatant favoritism" ((in 94 reviews))

What are employees saying about PetSmart layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PetSmart layoffs and their outlook for job security at PetSmart in 2026.

What PetSmart locations have received the highest employee ratings?

Kitchener , Coquitlam , Brampton , Hamilton , Winnipeg , Newmarket

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PetSmart

PetSmart reviews

Compare reviews

3.1

37% would recommend to a friend

(10,777 total reviews)

Ken Hicks

26% approve of CEO

29% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.9

Career opportunities

2.7

Senior management

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,777 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

Jun 3, 2026

The job market is tough, but not as tough as surviving a year at PetSmart

Digital program manager

Recommend

CEO approval

Business Outlook

Pros

-(It feels like) As long as you are friends with your boss, you can get promoted twice despite being unqualified and a morally corrupt human -(It seems like) You get promoted if you shop for Anthropology dresses and take vape breaks all day -Fresh Zoloft prescription (also a con) -The most horrifying place I've ever worked, so it can only go up from here!!

Cons

-Management appeared to be auditioning for a role in Mean Girls 3 at all times -Positive year-end review one week, performance improvement plan the very next week -Spineless leaders reporting "egregious behavior" and then being unable to give a clear explanation of what that behavior actually was

1.0

Jun 3, 2026

Mixed management quality with scheduling issues

Pet care associate

Recommend

CEO approval

Business Outlook

Pros

Pay was okay two great managers

Cons

Store management Lack of schedule Multiple callouts

4.0

Jun 2, 2026

Flexible hours and earned PTO, but low pay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Earned PTO Weekly pay Flexible hours

Cons

A lot of work for little pay

Viewing 1 - 3 of 10,777 Reviews

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