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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,778 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      5.0
      Jan 30, 2026

      Loved this job

      Pet care associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Staff was friendly , customers were friendly pets were fun to work with

      Cons

      Hours sometimes dropped to one shift a week

      5.0
      Jan 12, 2026

      Great Company

      Associate lead with keys
      Recommend
      CEO approval
      Business Outlook

      Pros

      -amazing benefits -amazing discounts -they genuinely care about you

      Cons

      -schedule isn’t very flexible (or at least my manager wasn’t)

      5.0
      Nov 17, 2025

      A great place to work

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive coworkers who genuinely care about animals and teamwork Strong training for new associates, especially in pet care and customer service Opportunities to learn across different departments (grooming, cashiering, stocking, pet care) Steady company culture and clear expectations Discount on pet supplies Management varies by store, but when it’s good, it’s very supportive

      Cons

      Inflexible scheduling, especially during peak seasons Hours can be slow, especially outside holidays or if the store is overstaffed Limited opportunities for advancement unless you push very hard Pay increases are modest and don’t always reflect experience or workload High turnover can put extra pressure on long-term staff Workload can be inconsistent—some days overwhelming, other days underutilized Roles are very defined and lack nuance as they once did, which limits learning opportunities to advance in the store.

      avatar
      PetSmart Response
      6mo
      Thank you for sharing your experience and for your years with our Windsor team. We’re glad to hear you felt supported by your coworkers and benefited from the training and cross-department learning. We appreciate your candid notes on scheduling, hours, and advancement. Feedback like yours helps us understand where the associate experience feels strong and where it can feel challenging. Thank you again for taking the time to share your perspective!
      Viewing 1 - 3 of 10,778 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,041 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.