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Quality Inn & Suites

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Quality Inn & Suites reviews

3.3

63% would recommend to a friend

(871 total reviews)

56% positive business outlook

Quality Inn & Suites has an employee rating of 3.3 out of 5 stars, based on 871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quality Inn & Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

871 reviews
1.0
Apr 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Nothing good to say about this company

Cons

- The abscence of Training and Orientation; I was working there for 1,5 months selling rooms without seeing them even once; - Too much responsibility for the wage offered; When I was working there as a Front Desk Agent I was responsible for everything. If the lock in the guest's room is broken, I would need to leave Front Desk and go to check it; if there is a power went off in the Hotel I would need to go to the annex (which is across the parking lot and it doesn't matter if it's day time or night time) and turn it on; if there is drunk guy with prostitute on the parking lot I would have to deal with that as well. - Unfriendly staff I am not talking about all the colleagues who was working with me, but Front Desk managers were not friendly or understanding at all. They didn't give me hours, when I asked for them, they just kept promosing that one day I'll get them, in the meantime I received 1-2 shifts per week in the peak season; Whenever I needed help and I was asking for it, managers were giving me such a face like I was asking them for one million dollars; - Gossips, gossips, gossips...About everyone. - Didn't get my uniform till the day I quit. Almost 2months I was wearing sweat, wrinkled clothes of other Front Desk Agents.

1.0
Jun 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Job is easy to perform. Hotel is getting renovated. Discounts for employees for other hotels.

Cons

Supervisors are incompetent, easily manipulated, rude, and disrespectful to staff in front of guests. They do not listen to employees, and they do not even follow the ESA because they have a collective agreements that contradicts it. The union is terrible, only helping those they want (management) and not seeing to the need of the union members.

Viewing 1 - 3 of 871 Reviews

Glassdoor has 930 Quality Inn & Suites reviews submitted anonymously by Quality Inn & Suites employees. Read employee reviews and ratings on Glassdoor to decide if Quality Inn & Suites is right for you.