Rakuten reviews

3.6

70% would recommend to a friend

(3,521 total reviews)
avatar

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,521 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
3.0
Feb 7, 2019

Not even worth the Cash Back

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- there are some cool people working there - opportunity to travel

Cons

- teams get siloed especially the remote offices - if you're not in the Bay area, don't expect any perks - they speak to career advancement potentials but there is limited follow through on promoting within - poor communication across Rakuten companies - They use bullying tactics and favoritism that stems from upper management/exec team - too many meetings and poor work life balance especially in Q4 - no bonuses after the company continues to exceed YoY goals

3.0
Jul 25, 2024
Recommend
CEO approval
Business Outlook

Pros

friendly coworkers great workspace collabs between teams was top notch

Cons

the company was run very differently from other Rakuten offices the new Canadian CEO was playing favoritism and fired everyone she didn't like

5.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Goo company, very good culture

Cons

good culture, diversity, good company

Viewing 1 - 3 of 3,521 Reviews

Glassdoor has 4,166 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.