Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

68% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 298 reviews)); "Fun! Good pay and hours" ((in 161 reviews)); "Excellent Training and knowledge of customer service" ((in 68 reviews)); "working with great people and teams in a environment with rich company culture." ((in 63 reviews)); "Learn a lot with great colleagues around me to help me out." ((in 48 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 187 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 134 reviews)); "No work life balance in the food and beverage department" ((in 102 reviews)); "salary is low and very hard to get a promotion" ((in 87 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 58 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.8

68% would recommend to a friend

(2,958 total reviews)

Hervé Humler

79% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Feb 23, 2017

Management does not give a crap about you.

Server

Recommend

CEO approval

Business Outlook

Pros

Good pay, friendly staff to work with for the most part, opportunity to spend your hard earned money world wide with Ritz and Marriott properties. Company has a good training program that makes you feel like your number 1 until you actually see how things are run behind the sense.

Cons

Management cares only about their bottom line, forget the employees that make it happen management treats them like they are worthless. Little to no room to grow or move up unless your willing to kiss butt. HR is horrible at doing their job, they only care about covering up for managers mistakes. Long hours, no appreciation for staffs hard work, crappy staff meals you have to pay for, favoritism from manager to get preference. shifted blame, no one owns or take responsibility.

4.0

Nov 11, 2021

-

Banquet server/bartender

Recommend

CEO approval

Business Outlook

Pros

Great financial compensation, team work mentality throughout the hotel by employees, best perks and discounts for traveling around the world, opportunity to work multiple positions within the hotel once hired but not much room for actually moving up in the company without transferring.

Cons

Long long hours during busy season, very needy and particular guests, terrible HR team - they work for and with management only, management do not allows follow standards set out by company. Unrealistic expectations for set up times during events. You don't always get a food break.

5.0

Aug 27, 2018

3 years, good people

Spa attendant

Recommend

CEO approval

Business Outlook

Pros

Best Cafeteria , Food is quite good. You can work for more than one department to make more hours if you are not full time. The managers and co workers are all good people, even security staff. The Ritz competes with other hotels to make sure you are getting paid more then them. They try not to fire you instead work towards improving your skills.

Cons

Be prepared to work your butt off. The effort and hard work you put in is not worth the pay (in toronto), but that is all hospitality. If you are full time they can and will ask you to work extra hours during busy season which can last half the year. You can never say no to a guest no matter how rude or mean they are to you, and you must comply to their demands no matter what. The guests are usually mean, cruel and demanding to the normal workers, but in front of management they will show a different face and lie, they also lie to try and get free stuff, it's probably not personal, so be prepared to suck it up.

Viewing 1 - 3 of 2,958 Reviews

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Jobs at Ritz-Carlton

assistant manager, restaurant

directeur adjoint/directrice adjointe de la restauration