Second Cup reviews

3.3

52% would recommend to a friend

(577 total reviews)

Stacey Mowbray

89% approve of CEO

36% positive business outlook

Second Cup has an employee rating of 3.3 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Second Cup employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

577 reviews
2.0
Jan 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Most of the people working at head office are very friendly and enjoyable to work with. They try to create a sense of community with a Monday morning meeting to discuss changes happening within the company.

Cons

The VP's are non-approachable and behave in a manner that suggests they feel like they are superior. Most plans of execution are unorganized; you receive very little direction. Communication is poor and there is little follow up. Your voice and concerns seemingly do not matter; if you voice concerns, you are conveniently laid off.

1.0
Oct 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Free coffee and baked goods

Cons

A literal cockroach infestation lack of transparency and accountability among managment staff in stores and especially in head office High expectations (i.e., closing down/opeing up store with minmal experience, zero support and no key holder wage) Store Managers take a portion of your tips even when they aren't working with you (it's not even about the money, but the principle of it.) Pressue to take on additional shifts/last minute shifts outside of your availability Huge misscomunication between store manegerial staff and head office

1.0
Jul 6, 2017
Recommend
CEO approval
Business Outlook

Pros

They let you have a week off if you want (vacation)

Cons

When I knew that my local Second Cup was looking for a barista I jumped on the occassion, even if I told myself that I would never work in a restaurant/café job again. I told myself that it couldn't be as bad as my old job. Well, unfortunately, it was, and I didn't even started. First you get your interview, which they throw you wierd and borderline innapropriate questions. I did let that one slide. Second, when you get hired, you are OBLIGATED to do some training about the Compagny and learn how everything works. WITHOUT BEING PAID. The owner of the café was really rude to me when I called her when I told her I never got my schedule. She tells me that it's impossible and that I shouldn't call her with the number of the café (which was the only one I had) and almost hanged up on me, to finally learn that she misspelled my email so that's why I never got anything. Understanable, forgave it the second I got the email. But it doesn't stop there. The day of my first shift (which was a training day) I get called at 10am (my shift started at 12) to tell me that my training is cancelled due to a ''emergency meeting''. I rushed myself to do the online training to get it done on time the previous day. I'm kinda pissed, but hey, day off you know.. I get an other email... With all the recipes and other stuff to learn that wasn't on the online training and get told to LEARN IT BY HEART FOR THE NEXT MORNING. Which is impossible.. But I told myself that I could do it so I take out my paper and pen and start to memorize.. 5 hours later, I'm still not done and I'm having an anxiety attack because I'm having to many things to learn at once and I have WAY too many pressure on my shoulders. All this because of an ''emergency meeting''. So tomorrow (July 7th 2017) will be the only day I will come in because this is absolute madness.

Viewing 1 - 3 of 577 Reviews

Glassdoor has 603 Second Cup reviews submitted anonymously by Second Cup employees. Read employee reviews and ratings on Glassdoor to decide if Second Cup is right for you.