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      Smile Direct Club

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      Smile Direct Club reviews

      3.2

      27% would recommend to a friend

      (1,264 total reviews)
      avatar

      David Katzman

      26% approve of CEO

      20% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.2

      Compensation and benefits

      3.1

      Work/Life balance

      3.0

      Culture & values

      2.7

      Career opportunities

      2.5

      Senior management

      Smile Direct Club has an employee rating of 3.2 out of 5 stars, based on 1,264 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smile Direct Club employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Mar 15, 2020

      Zero Concern for Employees Health or Pay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people to work with

      Cons

      In light of Covid-19, SDC is putting profit before the safety of their employees. The front line staff are being put at direct risk because SDC cares more about their money. What will it take? Employees and customers getting sick? We are exposed to people’s mouths all day. We are not safe. But hey, employees are a dime a dozen, right? Other retailers and companies are doing the responsible thing. Time for SDC to do the same. Also, pay is frequently inconsistent. Used to be paid in the mornings, now it is a crap shoot as to when in the day the deposit will happen. Not fair to your hard working employees. Get it right.

      avatar
      Smile Direct Club Response
      6y
      We put the health and safety of our customers and team members first. We are continually reviewing protocols to ensure compliance with CDC guidance and standards. Please reach out to your leader or People and Organization Business Partner so that we share more on how we are supporting team members and customers during this difficult time.
      1.0
      Jan 28, 2021

      Keep Looking! Do not waste your career here!!!

      Shop manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Disruptive industry that promises a better smile

      Cons

      Read a few reviews - most employee complains are about being 1.furloughed then laid off with no notice 2. High pressure sales 3. Unethical. All True! While the company lets the reviewer know that all the lay offs were due to COVID - I personally beg to differ- the best thing that happened to SDC was Covid. They had the perfect excuse of lay off more than 300 shops affecting all of its employees. Had there been no COvid, we would have seen all this layoffs anyway. I’m sure there is more to the story here rather than just Covid. High pressure sales- 100 percent true. While every company goes to business to be profitable, SDC does it without any ethics what so ever. Most of the bad reviews from customers regarding their teeth - all true!!! Dr. Reviews your plans- BiGgESt Joke! Companies like SDC will push consumers to be aware of signing contracts and giving cr.. Cards blindly. Nepotism is rampant and HR the biggest disgrace. Save your self from making the biggest career mistake and look somewhere else.

      avatar
      Smile Direct Club Response
      5y
      Thank you for sharing your perspective with us – I am sorry to learn this and this is certainly not the type of experience we want for any Team Member. We understand that change is never easy, no matter the circumstance. At SmileDirectClub, our values and truths are built around providing an open and safe environment for all. We are taking active steps to support our Team Members during these unprecedented times and acknowledge that we can always be improving. We would love any ideas or improvements on what we could have done to resolve this. Please send us an email at peoplesupport@smiledirectclub.com.
      2.0
      Feb 3, 2021

      A cult of dishonesty.

      Smile guide
      Recommend
      CEO approval
      Business Outlook

      Pros

      strong sense of culture and unity.

      Cons

      Sales tactics are about deceiving people into buying the product, not about genuine salesmenship. After bringing up ethical concerns to district managers about the health of customers, I was told to not worry about it, because I had done my part of the job (selling). Another manager told me "it's their fault for not reading before signing". -Not for those with a moral compass.

      avatar
      Smile Direct Club Response
      5y
      Thank you for leaving us a review. Although it's disheartening to read, we want to assure you that the well-being of our Team Members and customers are top priority. We pride ourselves in being fully transparent with our Team Members and customers, and Leaders always honor this with an open-door policy. If you would like to talk through your feedback further, please email peoplesupport@smiledirectclub.com
      Viewing 1 - 3 of 1,264 Reviews
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      ReviewsSmile Direct Club reviews

      Glassdoor has 1,378 Smile Direct Club reviews submitted anonymously by Smile Direct Club employees. Read employee reviews and ratings on Glassdoor to decide if Smile Direct Club is right for you.