Start.ca reviews

3.4

55% would recommend to a friend

(63 total reviews)

Peter Rocca

82% approve of CEO

50% positive business outlook

Start.ca has an employee rating of 3.4 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Start.ca employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

63 reviews
1.0
May 28, 2018
Recommend
CEO approval
Business Outlook

Pros

1: If you are exclusively an IT support specialist or a call center circuit runner, this place is the best in London for experience building. 2: There is no shortage of work to be done. From what I've witnessed, Start is looking at years before delivering on many of its projects 3: Middle management fights for their employees, its almost all they literally do. 4: Free Internet is included with your employment benefits, which is nice. You can also get phone services or other company services. 5: One of the only private sector companies dedicated to deploying fiber optic technology to the homes of Londoners. They are a private firm investing in private infrastructure. Its actually really nice to see. 6: The CEO/Owner is a visionary, he knows what he wants to do and can see the industry trends well before the curve. 7: Lots of parking options around the building

Cons

1: The entire company is locked in interdepartmental warfare constantly vying for power at the expense of the sanity of others in the company. One executive is probably the worst when it comes to this as some members brag about getting their way instead of doing whats right on a regular basis. They also remind people to their face they can fire them at a moments notice. Expanding further on the above, the company culture is touted as being superior to other workplaces, but it's really poisonous. Management uses the "company values" to suppress any feedback or defense by suggesting you aren't a team player instead of providing a straight answer. Said values are completely vague and can be used to shut you down as if they are all mutually exclusive. 2: There were literally 0 processes or user documentation. There is a corporate lore based on verbal legends and tales, meaning everything is a giant mess. Nothing is organized, documented, or communicated to the appropriate extent it should be (if at all). 3: I have witnessed Executives bully, berate, and demean their employees to the point they were in tears in the washroom. When the executives were confronted and informed by the ENTIRE corporate team, we were told we were being the bullies. The CEO/Owner and executives created a hostile environment for everyone working at that company that month. One executive faced multiple sexual harassment complaints, multiple bullying complaints, and constantly threw his team under the bus. Whenever my peers informed the executives, the complaints went to the director they were reporting about, and the buck stopped there. 4: The CEO and COO (owners) hire their friends regardless of their core competencies. Departments that are run by one of their personal friends are treated with a hands-off approach, removing accountability. The departmental executives show a token amount of concern, but most of them have no idea what they are doing when it comes to managing people and often act to the detriment of their own teams. Furthermore, half the executive team formed a numbered corporation and bought the building Start now resides in. Now they charge their employees $100 to park there. When this fee is referred the Executive team cites the "Property Owners" or "Landlords" instead of themselves. They pay most of their staff a dollar above minimum wage and they won't even admit the dollars are padding their pocket. 5: Project deadlines don't exist, and if they do, they are unattainable. Teams task switch on a weekly or daily basis. 6: Start will pay you less than your peers to save a buck The peer beside you could be making up to 15% more than you even though you do 50% more work. This is the case for most of the departments. When you confront the company they will turn the blame on you and abandon their values when convenient. 7: Your boss will most likely won't know how to do your job, or they just won't get in the trenches with you. When I was asking for a raise at my annual review, I was told that my compensation was actually high for my industry, even though a modest search on the internet and a discussion with former peers reveals Start actually underpays its talent. During my yearly review, I asked both my manager and the same executive to explain what my job was. They both failed to do so, but somehow knew what my compensation review should have been. Start Managers are often the "Do as I say, not as I do" types...

1.0
May 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Free coffee, front line employees are mostly great.

Cons

Management plants fake reviews on Glassdoor to try and keep their score higher. So please be skeptical of overly positive reviews. Start.ca was once a great place to work for, especially when they were much smaller. Now that they're at the size and market share they are, their quality as employer has fallen drastically. First of all, the company culture is fake. They plaster their values around the office and reference them constantly, however anytime something is too difficult, those values are thrown right out the window. You will often hear them say that they are not a call centre, that they are something more and better, however they are no different from any other call centre job, and at this point they are much worse! They do not value their employees, especially their front line employees, and will fire anyone with a DISABILITY instead of help making accommodations. They've also fired people who miss time for having CANCER or having a family member who is gravely ill. There is no loyalty whatsoever. In fact, there is a sort of brain drain on the service floor as the many of the more tenured and competent employees have been let go. On top of that, they will ask that you do extra training, but on your own time and unpaid. Due to this high turnover rate, the employees that remain are CONSISTANTLY overworked, which leads to more good employees quitting the company, leaving them in a sort of constant death spiral. Management gaslights you often. They will reassure you that they are there to help and you can speak with them about anything, however if you do come to them they will use your problems against you. They will also lie to you about how well you're doing to manipulate you. And if you try to get help from HR, they will go to your manager and work with them AGAINST you. Finally, salary. They switched to a salary model in which people often make less money than they did and in order to justify firing people easier. This has become a very toxic place to work for. In fact, there are and have been multiple employees taking legal action against Start.ca. IF you have no other options, it's better than being unemployed, however if you have other options, stay away. I am currently in the process of interviewing for a new job and will hopefully be gone soon.

2.0
Apr 12, 2021

Deceiving Culture

Recommend
CEO approval
Business Outlook

Pros

Pay was decent. Good work life balance. Non management coworkers were,for the most part, great.

Cons

HR had an agenda and committed multiple human rights violations. Almost all staff that had any form of disabilities or needed assistance to do their jobs have been let go. Management consists of friends of the owner, that have no real previous management experience and they do not have the best interests of the employees or company in mind. Start prides themselves on company culture and has those core values posted on the walls throughout the office. They unfortunately twist those values to fit an agenda that only benefits themselves and does a disservice to the culture of the company. High turnover of staff. Some staff are not held accountable for their poor work ethic, while others are constantly being targeted (favouritism).

Viewing 1 - 3 of 63 Reviews

Glassdoor has 64 Start.ca reviews submitted anonymously by Start.ca employees. Read employee reviews and ratings on Glassdoor to decide if Start.ca is right for you.