Pros
Work from home Got all the equipment from the company salary on time
Cons
I worked in Canada for their Rogers customer service. There was no training provided. The trainer Kelly herself only kept playing irrelevant videos and we were actually never showed any mock calls, or taught about the common client queries. First day at job, we were thrown in to start taking calls without any training at all and expected to give our 100% when we didnt even know how to take bill payment from client there was no HR orientation so nothing told about paid leaves, sick day, or other stuff the shift was changed at last minute to work on sunday as well the thing that i disliked the most was the irrelevant training part where the training should have been only to show us live calls and keep us on the calls so that we could learn how to handle the queries some queries required to work on their software MAESTRO from which you can pause rogers connections, add new connection, change address, take advance payment, etc. it was all technical stuff and required to learn the software and was not easy - so we had to wait for the assistants during the call to help us out and that waiting was 20-30 min long but we were not actually suppose to keep customer on hold the team lead was changed without notice my team lead didnt give any feedback for 2 weeks and suddenly gave warning everything was bad about this company and i wish to never work at a place like this again
