Does The AA pay their employees well?

According to anonymously submitted Glassdoor reviews, The AA employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at The AA. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at The AA?

88% of The AA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The AA 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at The AA?

Customer Advisor (59) , Customer Service Representative (58) , Customer Service Advisor (52) , RSS Patrol (33) , Team Leader (29) , Customer Service (27) , Patrolman (23) , Manager (20) , Call Handler (15) , Operations Manager (14) , Performance Leader (13) , Analyst (12) , Roadside Assistance (12) , Complaints Handler (10) , Customer Experience Coach (10)

What are the pros of working at The AA according to real employee reviews?

"Some of the people you work with are great and it is great to work for such a well known brand." ((in 146 reviews)); "Also good colleagues" ((in 52 reviews)); "A great team of senior leaders who CARE about the employees and the work we do" ((in 47 reviews)); "Also the training is great and thorough go get you familiar with your role." ((in 44 reviews)); "Good benefits / pension scheme." ((in 43 reviews))

What are the cons of working at The AA according to real employee reviews?

"Poor management and inconsistent values" ((in 55 reviews)); "Long hours and shift work" ((in 29 reviews)); "Team managers don't have a clue, company will try anything to not pay any comms." ((in 26 reviews)); "Bullying is endemic." ((in 13 reviews)); "Awful senior management, horrible working environments" ((in 13 reviews))

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The AA

The AA reviews

4.4

88% would recommend to a friend

(1,350 total reviews)

Jakob Pfaudler

93% approve of CEO

88% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Work/Life balance

4.3

Senior management

4.3

Compensation and benefits

The AA has an employee rating of 4.4 out of 5 stars, based on 1,350 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The The AA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, repair and maintenance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

2.0

May 28, 2026

Good colleagues, but work lacks variety

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Many good people to work with

Cons

Work is repetitive and not interesting

5.0

May 24, 2026

Nice place to work, but steep learning curve

Fnol

Recommend

CEO approval

Business Outlook

Pros

Nice place to work at

Cons

steep learning curve in the beginning

1.0

Apr 30, 2022

Bad pay and management

Inside sales

Recommend

CEO approval

Business Outlook

Pros

The office is in a good location

Cons

Poor pay and management skills

Viewing 1 - 3 of 1,350 Reviews

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The AA

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Good colleagues, but work lacks variety

Nice place to work, but steep learning curve

Bad pay and management

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