Unprofessional management team. More worried about their own personal opinions than what is best for the business - Anonymous employee Best Western Employee Review

2.0
Dec 5, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The non management staff have great working relationship and teamwork attitude. Like working with family everyday. Customer service is always their first priority

Cons

Too many unqualified managers, supervisors who have an opinion on everything without any actual knowledge to back it up. It is a business. Should not be run by personal opinion. Should be run based on facts and numbers by people who understand and are TRAINED for their jobs. Too many "managers" who have just been there long enough they had to promote them to something. No respect for the severely underpaid staff

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5.0
May 11, 2026
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CEO approval
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Pros

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Cons

Great company to work for even though I had change in careers!

4.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Corporate employees generally care about their role in the overall success of the individual hotels they serve as well as the guests and the overall reputation of the company

Cons

Corporate restructuring has changed the level and quality of corporate support available to successful hotels due to much focus on underperforming locations which further erodes the quality and reputation of the brand

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