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      ClaimsPro

      Engaged Employer

      ClaimsPro reviews

      Barely a company - Customer Service Representative (CSR) ClaimsPro Employee Review

      1.0
      Aug 3, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing pro about this job seriously.

      Cons

      No systems just a script. A monkey can read out a script and ask questions. The most boring work environment you will ever work in. You have to lie to customers by telling them that you are the insurance they are reaching. No management, supervisors escalations. The most ineffective message system that serves nothing. Calls are mostly total loss cases with upset customers, where adjusters will not return calls, texts or emails. Management pretends to be sending out guidelines to deescalate, when nothing can be done, just fancy words. No bonuses, no way of differentiating yourselves among your peers. No flexibility and no openness to suggestions, ideas or implementations.

      Explore other reviews about ClaimsPro

      5.0
      Apr 22, 2026
      Account coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to get your foot into the insurance industry, especially for entry-level candidates looking to gain experience and grow. There are a lot of opportunities for learning and career development, and the company supports employees by helping pay for licensing, which is a big plus. The work environment is positive and supportive, and being fully remote is a huge advantage that offers great work-life balance. The benefits are also good, and there is room for advancement if you are willing to put in the work.

      Cons

      Vacation time is limited, with only two weeks to start, which can feel restrictive. The pay could be more competitive for the workload and responsibilities, especially in the beginning.

      3.0
      May 25, 2026
      Senior adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hours and good volume of work

      Cons

      Poor retirement package Constant struggle to meet billing targets to have high salary

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