bait and switch - Release Operations Cole International Employee Review

2.0
Dec 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Close to home so I didn't have to go all the way Downtown Branch managers were knowledgeable and easy to work with

Cons

Bonuses were stopped last year. To pay for the new Head Office, I guess. I had factored that into my decision to leave my last job and join Cole. My ex-coworkers say the good managers left a few months ago and haven't been replaced. No one seems to know what is going on. All decisions are made at the Head Office, who don't have a clue about how things work at 813 or anywhere else in BC.

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Cole International Response
8y
I am sorry to see that your experience with us was not a positive one. The anonymity of this website does not allow me to look at your individual situation, but I can assure you that Cole has always paid the incentive plan/bonus (including last year) to all employees who qualified based on the criteria as laid out in the employee handbook. It is true that Cole took advantage of the weakest economy in a decade to purchase a building, instead of leasing at a much higher cost to the company. I can assure you the building was not bought at the expense of employees or employee programs. Corporate office, not unlike any other company, makes decisions on policy and human resource issues. Our managers are challenged with local decisions, and are encouraged to question process if something doesn't fit for their region. In a company of 500+ people it is natural to have some employees who feel disgruntled, but I thought it was important to correct the record. Cole International, although not perfect, is a group of incredibly hard working employees that deserve to be represented better than your post would indicate.

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5.0
Jun 4, 2025
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CEO approval
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Pros

Family Friendly, Flexible Schedules, and Welcoming Atmosphere

Cons

Office needs updates to buliding

5.0
Aug 27, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I love working at Cole International because of the people. Cole International is a company very much unlike other companies it’s size. Most companies this size all seem so much the same in that everything is all about profit and the bottom line, but not Cole International. At Cole, the executives lead great examples in showing that they greatly care about the employees, and treat them much like family. Business decisions aren’t just all about dollars and cents, it’s about how will this help or affect our employees, how will this help our clients? It’s regularly stated at Cole that it’s the “employees who make the company great.” The employees are empowered to be great because they feel supported by management to do so. When you see this behavior from the leaders of your company, it sets a great example for how each manager and each employee should treat each other, and how we should treat our clients… All employees at Cole have a voice, and they are encouraged to share their opinions. Managers, Directors, and Executives regularly encourage feedback from all team members. If something is broken, how do we fix it/how can we improve it? Cole is a company constantly evaluating and re-evaluating its practices to ensure we can keep and achieve the high standard the company has set for itself.

Cons

None that I can think of

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