Corporate Over Franchise - Guest Services Manager Hilton Employee Review

4.0
Jun 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Staff is great and you get bonuses every month

Cons

The team is reactive instead of proactive when it comes to guest issues

Explore other reviews about Hilton

5.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great systems for all departments

Cons

Can be quite overwhelming to learn everything

3.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

See reviews by: Helpful|Rating|Date|All