Jul 19, 2023
Jack.org Response
2yI take great care in responding with authenticity to comments we get on Glassdoor. I cannot know why posts are removed, but am hopeful it is a reflection that the reviewer decided to take down their post because they received the insight and answers they were looking for through my response.
Meaningful engagement with staff and a healthy feedback loop is a tenant of how we operate. I encourage all staff to speak directly with their managers about how we can be a source of support as we navigate the transition period following our strategic restructure. I also continue to have an open door policy to hear ideas about what we can do to enhance our culture.
You are absolutely correct that good intentions around EDI must translate to action. Our new strategic plan centres Equity, Diversity, Inclusion, and Accessibility for that very reason. Our commitment to EDI requires a continual process of improvement, which is why we work with an external EDI consultant to ensure our practices are best in class. We currently meet nine of the 13 Factors of Psychological Safety outlined by the Mental Health Commission of Canada and have plans to fill the gaps on the final four factors this year. Jack.org believes strongly in fostering belonging for staff and is taking concrete steps to make that happen.
Thank you,
Rowena Pinto
President & CEO