Jack.org reviews

2.9

23% would recommend to a friend

(35 total reviews)

Michael Braithwaite

100% approve of CEO

37% positive business outlook

Jack.org has an employee rating of 2.9 out of 5 stars, based on 35 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Jack.org employee rating is 22% below average for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

35 reviews
2.0
Oct 12, 2020
Recommend
CEO approval
Business Outlook

Pros

- Many staff members are highly experienced and bring a depth of knowledge to their roles. - The mission of the organization in elevating young people’s voices in mental health is very important, though in my view, the organization is not delivering on its mission.

Cons

- Very few staff, if any, have formal mental health training (i.e. beyond Mental Health First Aid) but are creating and disseminating youth mental health materials. - Youth voices are sometimes used to guide programs; however, youth do not lead the organizational mission and mandate. - The work culture at Jack.org was oppressive and harmful to my own mental health. - Decision making was held solely by the Senior Management Team, who do not reflect the communities Jack.org serves. - Hiring and internal promotion practices were not transparent with no policies available for staff. Nepotism (i.e. senior management hiring direct family members) and favouritism was demonstrated in recent hires and promotions. - Resources for marketing and communications are disproportionate to resources for the work with young people. BIPOC youth and staff are tokenized within marketing and communications materials. - Senior management relied on a high turnover of entry-level positions to maintain the status quo and hiring new professionals as they are deemed more ‘gullible’ (i.e. they will buy-in to the organizational culture and accept lower wages for the privilege to work with a mission-driven organization). I would not recommend working for Jack.org, especially in any entry-level positions.

3.0
Sep 14, 2020
Recommend
CEO approval
Business Outlook

Pros

- There are many great staff members who bring tons of experience and expertise in all things related to youth work, coaching, and mental health; - There are lots of opportunities to learn, do research, and create content;

Cons

- There is a lack of feedback culture and constructive criticism is not taken well; - There is a lack of expertise in mental health in senior management and no process to review content for accuracy; - There are major equity gaps in hiring, promotion, and workplace culture;

1.0
Jul 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Coworkers who care a great deal.

Cons

Interesting to see all the reviews that have been reported/taken down here once executive leadership was made aware of them. Things feel toxic and an end doesn't seem to be in sight. The culture at Jack.org currently feels like the worst it has ever been with awful morale and zero trust in leadership or HR. This can easily be construed as disgruntled, entitled staff causing a fuss because of change - but from conversations with many folks below the VP and CEO level, this sentiment is approaching unanimous among a staff of 80+. This is following sincere optimism around changes to strategy and leadership. The reason staff feel angry enough to say something is that they care so much and continue to feel disrespected, discounted, and devalued. The lack of accountability around deadlines, frameworks, justification is frustrating to see. It feels like an uphill battle to get any transparency around fallout from recent layoffs. Most people are seeking new work as it isn't worth the struggle to stay. There are good intentions around EDI (see Rowena Pinto's responses to the posts here) - but ask anyone how this looks in practice and it is terrible/more harm than good. Do not want to be aligned with this org anymore simply due to the new executive leadership.

avatar
Jack.org Response
2y
I take great care in responding with authenticity to comments we get on Glassdoor. I cannot know why posts are removed, but am hopeful it is a reflection that the reviewer decided to take down their post because they received the insight and answers they were looking for through my response. Meaningful engagement with staff and a healthy feedback loop is a tenant of how we operate. I encourage all staff to speak directly with their managers about how we can be a source of support as we navigate the transition period following our strategic restructure. I also continue to have an open door policy to hear ideas about what we can do to enhance our culture. You are absolutely correct that good intentions around EDI must translate to action. Our new strategic plan centres Equity, Diversity, Inclusion, and Accessibility for that very reason. Our commitment to EDI requires a continual process of improvement, which is why we work with an external EDI consultant to ensure our practices are best in class. We currently meet nine of the 13 Factors of Psychological Safety outlined by the Mental Health Commission of Canada and have plans to fill the gaps on the final four factors this year. Jack.org believes strongly in fostering belonging for staff and is taking concrete steps to make that happen. Thank you, Rowena Pinto President & CEO
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