No room for advancement - Legal Services Officer Legal Aid Alberta Employee Review

Phone calls are monitored from the time we sign in until the time we sign out (7 hours). When the phone calls are not all answered, staff have to call them back instead of just clearing the queues. It often feels like a "them" vs "us". Hiring freeze makes it very, very stressful as we always seem to be working short staffed. This company has been in a state of "change" for the past 3 years. The job is mentally exhausting and the stress of being monitored is oppressive. No room for advancement.