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      Sutherland

      Engaged Employer

      Sutherland reviews

      Always busy but exhausting call center environment - Associate, Account Management Sutherland Employee Review

      2.0
      Jun 8, 2026
      Associate, account management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Always busy, almost never idle.

      Cons

      This is almost 100% a call center role, unless you are moved to handling tickets. The call volume is ALWAYS high. The moment management sees there is a lot of avail time, they downsize, to make sure the staff are constantly working. It’s exhausting.

      Explore other reviews about Sutherland

      5.0
      May 21, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, reasonable pay, and flexibility with work scheduling.

      Cons

      Benefit plans are expensive if you have any dependents on the plan.

      1
      2.0
      Jun 21, 2026
      Telephone support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I liked phone tech support and am searching for more of the same.

      Cons

      Toxic management environment. Got a new manager who could do nothing but find problems. Got let go from a 50 - 100 person department a day after about 20 new trainees were brought in.

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