JOEY Restaurants reviews

3.3

57% would recommend to a friend

(1,373 total reviews)

Jeff Fuller

70% approve of CEO

59% positive business outlook

JOEY Restaurants has an employee rating of 3.3 out of 5 stars, based on 1,373 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JOEY Restaurants employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Jan 10, 2018

Server, Joey Burrard

Recommend
CEO approval
Business Outlook

Pros

Thorough training program Fairly lenient with shift swaps Good career development

Cons

- While the managers tell you that Joey prioritizes performance over seniority in its staff, that's 110% not the case. Newer employees get held to a much, much higher standard, and consistently receive worse shifts than seniors for at least a year (including the ones that underperform) -Joey prides itself upon the "the customer is always right" mentality, to a point where rationality in conflict management to protect its employees is completely absent.The customers' complaint, no matter how absurd, is always warranted. Any complaint will be translated to your incompetence as a server. Period. -Joey Restaurant requires you to do team service, meaning bussing, running food, for not only yourself, but also EVERYONE else across the restaurant. Meaning, more work that's required of you than if you worked at other restaurants. What's more absurd, Joey also has the highest tip out percentage in the Vancouver industry (vs Cactus, Earls, etc). -Overall extremely high stress working environment due to the company culture

1.0
Apr 5, 2017

Worst job I've ever worked

Recommend
CEO approval
Business Outlook

Pros

Good training. Flexible schedule. Human managers.

Cons

I've worked in hospitality for 8 years and this is hands down the worst job I've had. To sum it up, scripted service to the point that everything is absolutely unnatural and overthought. Nothing is never enough, you're expected to provide top-notch service, run food, run drinks, seat the door, answer the phone, perform side duties, the all in a tiny stretchy dress with perfect hairstyle jewelry and smile, for minimum wage, which is $8,7 after tax. But you will be called a "business partner" in the hope to make you forget about this. So yes, you're paid minimum wage like everywhere, but you think, "Joey is expensive I'll make great tips". Well no, you won't. Because labor is controlled to the millimeter and you'll work a section of 5 tables for 2 hours, and in the crazy scenario in which you actually work longer than that, you tip out 5,5% of your sales after tax. Also, if for any reason, an item (food or drink) is comped, YOU will pay for it, in the way that you will have to tip out on it, regardless of the fact that you never got the money for it. Example: A guest doesn't like its $35 steak? You pay $1,8 from your own pocket because of it. Someone dropped some food on the way to the table? You pay from your own pocket for it. Also, you may endure those things in the hope of getting promoted manager. This is the never ending story of the donkey and the carrot. Most staff hope the same thing as you.

3.0
Feb 18, 2018

Tip Out = Highway Robbery

Recommend
CEO approval
Business Outlook

Pros

Lots of hours to go around, proper training for anyone who has never worked the restaurant industry.

Cons

You must be very good looking to work or have a S/M body type. Top 20 program was competitive and almost like internal bullying. Staff meetings unpaid. Tip out too high. Bartenders get zero transfers from wood to lounge/dining room. They claim constructive coaching but if you messed up, your shifts were compromised. Joey cult essentially. No autogratuity on parties especially during busy season.

Viewing 1 - 3 of 1,373 Reviews

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